Process Trainer (Native Thai + JLPT N1)-BANGKOK Thailand
Gratitude IncProcess Trainer (Native Thai + JLPT N1)-BANGKOK Thailand
Job Description
Key Skills
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Process Trainer (Native Thai + JLPT N1)
- **Salary:** 87,000 THB
- **Location:** Bangkok, Thailand
**Responsibilities:**
- Conduct training sessions for agents on product and process during NHT batches
- Identify areas of improvement by monitoring agent contacts
- Collaborate with Ops and Quality teams to design action plans for improvement
- Ensure defined training conversion and manage retention during training
- Align with operations through call, email, and chat audits, conducting refreshers
- Innovate training methods by incorporating floor requirements into classroom training
- Maintain data according to training processes
- Drive customer satisfaction initiatives (C-Sat & E-Sat) to enhance process and customer value
- Excellent presentation and communication skills
- Drive key performance metrics related to training
- Work effectively under pressure in an unstructured environment
- Flexibility to up-skill on VASS & quality
- Proficiency in MS Office
- Provide production hours weekly in the absence of NH training
**Requirements:**
- JLPT N1 Certified
- Proficiency in Japanese (writing, reading, speaking, listening)
- Over 4 years of Japanese language experience
- BPO industry experience is a plus
- Logical and analytical thinking
- Self-motivated with a proactive team spirit
- Willingness to go on overseas business trips or training
- Good English competency in all 4 skills
Qualified candidates can apply through daniel.mwai@gratitudeindia.com.
Role
Process Trainer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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