Project: Healthcare Interpretation Support Role Type: Live Over-the-Phone Interpretation
Gratitude IncProject: Healthcare Interpretation Support Role Type: Live Over-the-Phone Interpretation
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Work Mode: Work From Home
Contract Duration: 6 months + 12 months renewable contract
About the Role:
Tech Mahindra is hiring Interpretation Support Associates fluent in Mandarin/Cantonese and English for a healthcare-based interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between doctors and patients based in the US.
The interpreter will support live calls and ensure smooth communication between English-speaking healthcare professionals and Mandarin/Cantonese-speaking patients. This is a professional interpretation role that requires strong language fluency, active listening, neutrality, confidentiality, and the ability to handle sensitive or urgent healthcare conversations with composure.
Position Details
Designation: Associate – Interpretation Support
Language Requirement: Cantonese and English
Experience Required: 0 to 5 years
Industry/Process: Healthcare / Interpretation / BPO / Customer Support
Work Location: Work From Home
Working Days: 5 days per week, Monday to Friday
Weekly Off: Saturday and Sunday
Shift: Permanent Night Shift
Shift Timings: 9:00 PM to 6:00 AM / 10:00 PM to 7:00 AM
Shift Allowance: RM 25 per night
Contract: 6 months + 12 months renewable
Key Responsibilities:
The selected candidate will be responsible for providing accurate and professional interpretation support during live calls. Key responsibilities include:
Provide real-time, meaning-for-meaning consecutive interpretation over the phone between English speakers and Cantonese speakers.
Interpret conversations primarily in the healthcare domain, including communication between doctors, medical staff, and patients.
Ensure accurate interpretation without adding, omitting, summarizing, or changing the meaning of the speaker’s message.
Maintain a first-person interpretation style to ensure clear and natural communication between both parties.
Handle calls related to medical discussions, patient concerns, insurance, emergency situations, finance, and other support scenarios as required.
Maintain professionalism, correct tone, pace, and clarity throughout live interpretation calls.
Follow all interpreter protocols, company policies, confidentiality guidelines, and industry ethics.
Remain neutral during all calls and avoid giving personal opinions, suggestions, or advice.
Manage urgent, stressful, emotionally sensitive, or emergency healthcare calls calmly and professionally.
Build and maintain strong terminology knowledge related to healthcare, medical services, insurance, and other OPI use cases.
Attend mandatory training, quality reviews, coaching sessions, and feedback discussions.
Improve performance based on QA evaluations, supervisor feedback, and coaching inputs.
Ensure reliable attendance, schedule adherence, and timely completion of assigned tasks.
Work independently in a remote work environment while maintaining regular communication with supervisors and team members.
Ensure strict compliance with privacy, confidentiality, and data protection requirements.
Required Skills and Competencies
The ideal candidate should have strong bilingual communication skills and the ability to interpret live conversations accurately.
Language Skills
Strong fluency in Cantonese
Advanced English fluency, preferably B2+/C1 level
Strong speaking, reading, listening, and comprehension skills
Ability to understand cultural nuances and linguistic differences
Clear pronunciation and professional communication style
Interpretation Skills
Excellent listening and memory retention skills
Ability to interpret accurately and completely
Strong attention to detail
Role
Customer Care Officer
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from Home
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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