QA Analyst - Native Japanese
Gratitude IncQA Analyst - Native Japanese
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Quality Assurance Analyst (Native Japanese)
Basic Salary: RM9,000 - RM14,000
Location: LV, Georgetown Penang Malaysia
Shift: 24/7 Rotational
Qualification: Bachelor’s degree in any discipline / Diploma with min 3 years experience as a QA Analyst.
Key Attributes:
- Preferred experience as a Quality Analyst with a BPO prereferably in a travel account.
- Must have excellent communication skills (Verbal/Read/Write) both in English & Japanese. (English Assessment B2)
- Must have hands on experience in monitoring Transcational Qaulity for a travel or customer service account with a BPO
- Must have excellent understading on the TQM principles and methodlogies.
Key Responsibilities:
• Construct searches and reports designed for automated analysis and topic identification in recorded
conversations from a contact center environment.
• Make recommendations and define strategies that solve critical business problems, through both
established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified
project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct evaluations to identify areas of improvement.
• Monitor, analyze & audit trainees’ performance and call out any unusual trends.
• Identify training needs by working with operations team and QA.
Note : Company will provide work visa and flight ticket with one week hotel accommodation for shortlisted candidates who can join immmediately.
Role
Quality Coach
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Healthcare Interpretation Support
Gratitude Inc0 - 5 Year(s)
RM 4 - RM 4.5 Thousand p.m
Kuala Lumpur, Malaysia
Hiring For Team Leader - Mandarin in Kuala Lumpur
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
Hiring For Vietnamese Customer Service in Gerik
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Perak, Malaysia
Customer Service Representative. (BAHASA + ENGLSIH)
Gratitude Inc0 - 2 Year(s)
RM 2 - RM 3 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Executive
Gratitude Inc1 - 4 Year(s)
RM 3 - RM 4 Thousand p.m
Pulau Pinang, Malaysia
1 - 3 Year(s)
RM 60 - RM 3.4 Lacs p.m
Johor, Malaysia
Customer Success Specialist - Native Taiwanese
Gratitude Inc1 - 5 Year(s)
RM 5 - RM 7 Thousand p.m
Kuala Lumpur, Malaysia
2 - 5 Year(s)
RM 2 - RM 4 Thousand p.m
Johor, Malaysia
Hiring For Thai Customer Service in Gombak
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
Customer Success Specialist - Mandarin
Gratitude Inc0 - 1 Year(s)
Confidential
Kuala Lumpur, Malaysia