Team Leader - Native Thai with Japanese JLPN2
Gratitude IncTeam Leader - Native Thai with Japanese JLPN2
Job Description
Key Skills
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Location - Bangkok
Salary - 77k THB
Native Thai
JLPTN1
Role & Responsibilities:
• Ensure agent adherence to policies for attendance, established procedures etc.
• Help team members reach their highest potential through effective one on one
coaching and group training
• Administer training programs for existing staff when needed
• Work with management on refining and scheduling appropriate training sessions
• Develop short training documents that support call center operations
• Answer questions from staff and provide guidance and feedback
• Manage by walking around. Be visible to answer questions
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls
waiting, abandonment rate, etc.
• Keep staff motivated and engaged
• Motivate and encourage agents through positive communication and feedback
• Develop contests, awards and themes that increase agents’ loyalty and focus.
• Good presentation skills
• Produce a quarterly Strategy Presentation outlining your team’s performance,
growth and recommendations for additional growth and improvement
• Analysis of trends, emerging issues and factors affecting subsidiary performance
• Devise and/or recommend ways to optimize procedures
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports
• Create a detailed plan of the way in which you plan to impact your team’s day-
by-day performance
Requirements:
• N2 holder, excellent Japanese communication skills (Speaking, Listening, Reading
and Writing)
• English (Intermediate level - B1)
• Experience in Customer Service roles or any relevant roles is an advantage
• University/Colleges required
• 2 years minimum supervising/leading a team
• Experience in a high-growth organization strongly preferred
• Must be available to work 24/7. Working 5 days, 2 days off per week (depend on
the Ops schedule)
Role
Team Leader
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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