Technical Support Representative - Enterprise Team (Native Korean & Native Japanese)
Gratitude IncTechnical Support Representative - Enterprise Team (Native Korean & Native Japanese)
Job Description
Key Skills
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Technical Support Representative - Enterprise Team (Native Korean & Native Japanese)
Location: Bangsar, Malaysia (Native Japanese or Native Korean Speaker)
Shift: 8 AM - 8 PM Rotational Shift
Salary: 8,000 - 8,500 MYR
Experience: 0-1 Year Customer Service Experience
Responsibilities:
- Handle a diverse range of customer cases for Workspace clients.
- Gather information and troubleshoot technical and account issues.
- Escalate cases as necessary.
- Attend incoming customer contacts through various channels (telephone, email, chat).
- Log call details onto CRM/call tracking systems and perform follow-up tasks.
- Conduct outbound contacts in response to incoming inquiries and update information in CRM systems.
- Deliver consistently high levels of customer service.
- Ensure correct representation of customer corporate and brand images.
- Maintain product and procedural knowledge for supported products and brands.
- Escalate potential service issues to supervisors or designated contacts.
- Provide cover for other First Line Agents and assist in team projects.
- Comply with administrative duties, including holiday, sickness, and overtime forms.
- Attend regular team meetings.
- Work on additional tasks related to desk performance, quality, and customer satisfaction.
Requirements:
- Technical troubleshooting experience.
- Strong customer service instincts.
- Fluent in either Korean or Japanese.
- Ability to work in a rotational shift environment.
- An image and spirit to assist customers with any Workspace queries.
How to Apply:
Interested candidates should send their applications to: [daniel.mwai@gratitudeindia.com](mailto:daniel.mwai@gratitudeindia.com)
Note: This position requires a Native Japanese or Native Korean speaker and is based in Bangsar, Malaysia.
Join our team and contribute to delivering exceptional technical support and customer service for Workspace clients.
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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