Technical Troubleshooting Agent-Mandarin

Gratitude Inc

865 Views

17 hours ago

0-1 Year(s)

RM 3 - RM 4 Thousand p.m

Job Description

Key Skills

Customer Service HTML Java Microsoft Office Technical Support Mandarin Debugging

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Job Details

 Company: Teleperformance Malaysia

 Job Title: Technical Troubleshooting Advisor

 Language Requirement: Mandarin

 TP Code: JS-G001-GC-TTA-MN-0824-003

 Location: KL Sentral, Kuala Lumpur

 Shift: 9:00am to 18:00 pm (Monday to Friday)

Salary: RM 3000 to RM 4000

Overview

So what will you be doing as a Technical Troubleshooting Agent?

As a technical troubleshooting agent, your primary responsibility will be to

specializes in resolving technical issues and problems faced by customers or end-

users related to a specific product, service, or technology via email, chat and phone

call.

Your Responsibilities

• Accountable for closing customer inquiries regarding company

products/services, customer's accounts and provide additional clarifications

as requested by customers

• Responsible for adding/updating/reviewing rich media functionality in Ads

• Address issues or tasks assigned to them through ticketing systems, via Chat,

Email or Phone channels

• Creates layout templates, gallery uploads, component testing, functionalities

testing, builds dynamic display ads, etc.

• Assigned to relatively simpler Rich Media workflows

Your Requirements:

 Diploma, Bachelor’s degree preferred

 Language Required will be Mandarin and good to have Cantonese speaking

 Have basic understanding on HTML, debugging tools or Java is mandatory

 Experienced in Customer Support / Technical Support will be added

advantage.

 Willing to work on public holiday

 Willing to work at KL Sentral (easily accessible to LRT, MRT)

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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