Thai Customer Service

Gratitude Inc

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20 hours ago

1-3 Year(s)

RM 5 - RM 10 Thousand p.a

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Job Description

Key Skills

Customer Service Technical support

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Job Title: Thai Customer Service Representative

Job Summary:
As a Thai Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will need to be fluent in Thai and English, have excellent communication and interpersonal skills, and be comfortable working in a fast-paced environment.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat in a timely and professional manner
Providing accurate information about products and services
Handling and resolving customer complaints and issues
Escalating complex issues to the appropriate departments for resolution
Maintaining customer records and updating customer information
Providing excellent customer service to ensure customer satisfaction
Collaborating with other teams to ensure customer needs are met
Participating in training and development programs to stay up-to-date with company policies and procedures
Performing other duties as assigned by the supervisor or manager.

Requirements:

Fluent in Thai and English, both written and spoken
Strong communication and interpersonal skills
Comfortable working in a fast-paced environment
Good problem-solving skills
Ability to multitask and manage time effectively
Strong attention to detail
Familiarity with customer service software, databases, and tools is a plus
High school diploma or equivalent is required, and a college degree is preferred.

Role

Any Other

Timings

Flexible ()

Industry

Telecom / ISP

Work Mode

Functional Area

Any Other

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