Trainer -Logistic (Native Japanese Only
Gratitude IncTrainer -Logistic (Native Japanese Only
Job Description
Key Skills
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services
company. We focus on customer engagement and improving business outcomes for over 450 global
clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer
experience management, marketing optimization, digital, consulting, analytics, and back office solutions
in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services;
insurance; healthcare; technology; consumer electronics; media and communications; retail and e-
commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to
learn more.
Responsibilities
● Train agents on product and process, as and when there are NHT batches
● Monitor contacts and find out areas of opportunity
● Work closely with Ops and Quality team design action plans to plug areas of opportunity
● Responsible for defined training conversion
● Manage retention during training
● Consistent alignment with operations by auditing contacts understanding needs, conducting
refreshers
● Demonstrate innovation in training by carrying floor requirement into classroom training.
● Maintain Data as per training Processes
● Must have excellent presentation and communication skills.
● Should be able to drive key performance metrics related to training
● Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)
● Must be flexible to being up-skilled on VASS & quality
● Proficient with MS Office
● In absence of NH training, candidate should support in Quality Audits and Feedback
● Should have basic knowledge of process mapping
● Production hours to be given daily in the absence of NH training
Qualifications
● Bachelor's Degree in related field from a four-year college or university with less than one year
of relevant experience preferred
● Effective communication skills, both written and verbal
● Proficient in Microsoft Office
● Ability to multitask and meet timelines on deliverable
● Detail-oriented
10k-12k salary
Role
Manager-Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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