Training and Quality Analyst
Gratitude IncTraining and Quality Analyst
Job Description
Key Skills
Be the first to apply for this job. Apply now
Construct searches and reports designed for automated analysis and topic identification in recorded
conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both
established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified
project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs’ audits and work on their development accordingly.
• Identify training needs by working with operations team and QA.
• Possibly lead business reviews from a Quality perspective.
Degree in any discipline
• Minimum 2 year of Quality Analyst experience.
• At least a TQA for 1 year; Proficient data analytics skills, exposure to people development and
management
• Fast learner who requires minimal supervision
• Minimum bi-lingual proficiency, tri-lingual and above is preferred.
• Experience in preparing and presenting written project status reports and executive briefings.
• Phenomenal communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision-making abilities
• People management
Role
Quality Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
1 - 15 Year(s)
4 - 6 Thousand p.m
Kuala Lumpur, Malaysia
Content Moderator Jobs in Penang- Top BPO
Gratitude Inc1 - 15 Year(s)
5 - 12 Thousand p.m
Kuala Lumpur, Malaysia
Trainer Native Japanese
Gratitude Inc1 - 3 Year(s)
10 - 12 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Executive Mandarin / English
Gratitude Inc2 - 3 Year(s)
Confidential
Johor, Malaysia
Customer Service Jobs in Georgetown Penang- Top BPO
Gratitude Inc1 - 15 Year(s)
2 - 3 Thousand p.m
Pulau Pinang, Malaysia
Customer Service- Vietnamese Speaker in a top BPO
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
1 - 3 Year(s)
8 - 9 Thousand p.m
Kuala Lumpur, Malaysia
Customer Success Specialist - Korean Native
Gratitude Inc1 - 2 Year(s)
Confidential
Perak, Malaysia
Customer Service specialist- native Japanese
Gratitude Inc1 - 3 Year(s)
7 - 12 Thousand p.m
Kuala Lumpur, Malaysia