Travel Center Executive (Mandarin & Cantonese)

Gratitude Inc

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2 months ago

Travel Center Executive (Mandarin & Cantonese)

0-7 Year(s)

Selangor (Petaling Jaya)

Job Description

Key Skills

Customer Service Travel Accounts Travel Processes BPO Travel Account

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Travel Service Executive

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Mandarin, Cantonese and English

RESPONSIBILITIES:

• To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries. • To exceed customers' expectation in terms of customer service & accurate information. • To be able to provide information related to travel and tours for customers' convenient traveling.

REQUIREMENTS: • Required language(s): Cantonese & Mandarin • Minimum 1 year of working experience in the service industry will be an added advantage for this position • Fresh graduates from Tourism & Hospitality who are interested to start their career in a call center are also encouraged to apply – Full Training Provided • Candidates must be willing to work in shift (weekdays nights, full days on weekends and public holidays) • Applicant must be willing to work in Ara Damansara, Petaling Jaya

SALARY & BENEFITS: • 5 working days in a week • Rest & relax area • Quarterly staff recognition and appreciation • High OT allowances • We provide free shuttle service for Ara Damansara LRT station based on selected schedule.

CAREER PROSPECT: • Travel Centre Consultant > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager. • IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session. We provide shuttle service for Ara Damansara LRT station based on selected schedule.

Role

Travel Consultant

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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