Customer Banking Specialist- Mandarin Speaking

Teleperformance

731 Views

1 week ago

Customer Banking Specialist- Mandarin Speaking

1-2 Year(s)

3 - 4 Thousand p.m

Selangor (Petaling Jaya)

Job Description

Key Skills

Customer Relations Customer Service Customer service advisor Customer Care customer success customer support Banking Product Experience core banking Banking services

1 candidate(s) have already applied for this Job. Apply now

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Introduce and educate customers on self-service/automated banking channels

Guide callers through troubleshooting, navigating the company site or using the products and services

Conduct call backs with customers for transaction confirmation.

Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams

Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Provide customer feedback to respective business partners to improve customer experience

Complete call logs and reports, keeping records of all conversations in the call centre database in a comprehensible way

Enhance customer loyalty by offering a proper telephone experience

Perform specified KYC tasks where necessary

YQualifications:

Bachelor’s degree or higher in a relevant field (such as finance, business, or economics)

Minimum 1 year of experience in a bank or financial institution customer service environment

Extensive banking knowledge and understanding of financial products and services

Fluent in English and Mandarin languages, with excellent written and verbal communication skills

Exceptional customer service skills, including active listening and the ability to provide effective solutions

Professional and pleasant phone demeanor, with excellent phone communication skills

Proven track record of consistently exceeding sales quotas and targets

Proficiency in working with CRM systems and familiarity with industry best practices

Strong customer focus and ability to adapt to different personality types

Excellent multitasking abilities, adept at setting priorities and managing time efficiently

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Role

Cust. Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Banking / Financial Services

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