Call Center Executives - Mandarin/Cantonese Speakers

Gratitude Inc

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1 month ago

Call Center Executives - Mandarin/Cantonese Speakers

1-3 Year(s)

2 - 3 Thousand p.m

Selangor (Petaling Jaya)

Job Description

Key Skills

Communication Mandarin Cantonese english Call Centre skills Customer Service Agent Mandarin or Cantonese Voice Support

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Salary: Basic - RM 2800 + KPI - RM 500

Age Requirements: Below 35 years

Education Level: SPM and above

Work Schedule: 6 days a week, 7 am - 11 pm

Job Type: Full-time

We are currently hiring dynamic and multilingual individuals for the position of Call Centre Executives at our Ara Damansara location. The ideal candidates will possess a strong command of Cantonese, Mandarin, and English, with the ability to read and write in Traditional Chinese Characters.

Responsibilities:

Handle incoming calls from customers with professionalism and courtesy.

Conduct assessments based on language proficiency to align with specific projects.

Utilize excellent language skills in Cantonese, Mandarin, and English to provide top-notch customer service.

Complete tasks related to reading Traditional Chinese Characters as an essential requirement.

Meet and exceed Key Performance Indicators (KPIs) to ensure service excellence.

Requirements:

Previous customer service experience is highly preferred.

Proficiency in reading and writing Traditional Chinese Characters is a must.

Age below 35 years.

Education level of SPM and above.

Working Conditions:

6 days a week with working hours from 7 am to 11 pm.

Physical attendance at work location in Ara Damansara is required on a daily basis.

Salary Structure:

Basic Salary: RM 2800

KPI Bonus: RM 500

Location Preference:

Candidates must reside in proximity to Ara Damansara.

If you possess the required language proficiency, customer service experience, and are eager to contribute to our team, we encourage you to apply. Join us in providing exceptional service and become a valuable part of our growing call centre team.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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