Hiring For Night shift Call Center in Kuala Lumpur
Job Description
Key Skills
418 candidate(s) have already applied for this Job. Apply now
Hiring For Night shift Call Center in Kuala Lumpur
- Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
- Provide remote diagnostics for innovative automated laboratory track systems and instrumentation
- Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
- Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
- Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.
- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
- Contributes to team goals and objectives through active participation.
- Promotes Professional Services
- Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment
- Attention to detail, superior interpersonal skills and good problem-solving skills
- Troubleshooting hardware and software issues.
- Upgrading systems to enable compatible software on all computers.
IT Technician Requirements:
- Experience working with computer networks and systems maintenance.
- A+, Microsoft or Cisco accreditation advantageous.
- Excellent written and verbal communication skills.
- Proficient doing software installations and upgrades.
- Knowledge of basic security concepts and best practices.
Minimum Qualifications:
Knowledge and Skills
- Four years of recent service experience in the troubleshooting and repair of IT and complex electronic systems preferred.
- Experience servicing medical devices and equipment required.
- Experience servicing robotics systems required.
- Requires a good working knowledge of electronics and electro-mechanical devices (Megatronics), PLCs and pneumatics.
- Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.
- Experience with PC assembly, upgrades and repairs is highly desirable.
- Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
- Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
- Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
- Must have the ability to multi-task and be adaptable to changing business environment(s).
- Proficient PC skills (Microsoft Office package).
- English speaking plus additional foreign language preferred
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, india
0+ Followers
500+ Posts
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
Korean Speaker Jobs in Penang- Top BPO
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
1 - 15 Year(s)
2 - 3 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Specialist - Native Japanese
Gratitude Inc1 - 4 Year(s)
7 - 8 Thousand p.m
Kuala Lumpur, Malaysia
Hiring For Customer Service - Native Indonesian Speaker in Kuala Lumpur
Genpact Malaysia Sdn. Bhd.1 - 15 Year(s)
20 - 80 Thousand p.m
Kuala Lumpur, Malaysia
Content Moderator- Japanese Speaker in a top BPO
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
Customer Service
Gratitude Inc2 - 7 Year(s)
4 - 5 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Executive – Bahasa Indonesia Speaking
Teleperformance0 - 1 Year(s)
3 - 4 Thousand p.m
Pulau Pinang, Malaysia
1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
Senior Sales Adm-Urgent Hiring
Gratitude Inc1 - 3 Year(s)
3 - 5 Thousand p.m
Selangor, Malaysia
Customer Service- Thai Speaking
Teleperformance0 - 1 Year(s)
3 - 4 Thousand p.m
Pulau Pinang, Malaysia