Customer Service Representative - Cantonese Speaking

Teleperformance

2087 Views

16 hours ago

0-1 Year(s)

RM 3 - RM 4 Thousand p.m

Kuala Lumpur (Kuala Lumpur)
(Base Location for WFH)

Job Description

Key Skills

Cantonese Customer Service Agent Mandarin or Cantonese Voice Support Fluent both Cantonese and English

1 candidate(s) have already applied for this Job. Apply now

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Handle pre and post reservation inquiries by phone, e-mail and fax;

Handle customer requests by phone and e-mail;

Modify, change and/or cancel existing reservations;

Make outbound calls to hotels/guests to arrangement special requests;

Act as liaison between guest and hotel to resolve complaints;

Manage relationships with hotels by providing high levels of customer service and account management support.

Requirements

Excellent communication skills in language required; English & Cantonese

Excellent commercial understanding.

Problem solving.

Sense of responsibility.

Independent and customer friendly.

Experienced with Customer Care, internet and hotel industry;

Available for changes in shift schedule on a monthly rotation schedule or as business needs require.

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Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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