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MyGlit Jobs |  Jobs |   Customer Service Representative- Russian Speaker (Any nationality) in Mumbai & Delhi

Customer Service Representative- Russian Speaker (Any nationality)

Teleperformance
1203 Views
2 months ago

Customer Service Representative- Russian Speaker (Any nationality)

0-1 Year(s)
3 - 4 Thousand p.m
Kuala Lumpur (Klang Lama)
Kuala Lumpur (Klang Lama)

Job Description

Key Skills

Customer Service customer service analyst Customer service advisor Customer Care customer success customer support

13 candidate(s) have already applied for this Job. Apply now

Who is Teleperformance Malaysia?



Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024). 



General Responsibilities 




  • Answer customer inquiries over the phone, chat, and/or email 

  • Log customer interactions in our system for proper documentation 

  • Follow-up with customers as appropriate 

  • Review customer’s account to identify and offer products that will benefit the customers (Sales Representative) 

  • Participate in team meetings and strategize on team performance improvement 

  • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement 



Your Qualifications: 




  • Bachelor’s degree or Diploma in any discipline 

  • Fluency in written and spoken English and Russian 

  • Background or interest in a BPO, Customer Service, and/or Sales  

  • Proven ability to promote and build extraordinary customer rapport 

  • Multitasking and computer navigation abilities 

  • Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call 

  • Coachable, learner mindset, ability to take feedback and proactively apply it to improve results 

  • Self-driven to achieve targets and deliver superior service 

  • Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift) 



#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Customer Service Representative- Russian Speaker (Any nationality) in Mumbai & Delhi

Thida Aung

Recruiter - Teleperformance

NA, malaysia

0+ Followers

500+ Posts

Interview Tips

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  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
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