Customer Service Representative- Russian Speaker (Any nationality)

Teleperformance

1220 Views

2 months ago

Customer Service Representative- Russian Speaker (Any nationality)

0-1 Year(s)

3 - 4 Thousand p.m

Kuala Lumpur (Klang Lama)

Job Description

Key Skills

Customer Service customer service analyst Customer service advisor Customer Care customer success customer support

13 candidate(s) have already applied for this Job. Apply now

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

General Responsibilities

Answer customer inquiries over the phone, chat, and/or email

Log customer interactions in our system for proper documentation

Follow-up with customers as appropriate

Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)

Participate in team meetings and strategize on team performance improvement

Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement

Your Qualifications:

Bachelor’s degree or Diploma in any discipline

Fluency in written and spoken English and Russian

Background or interest in a BPO, Customer Service, and/or Sales

Proven ability to promote and build extraordinary customer rapport

Multitasking and computer navigation abilities

Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call

Coachable, learner mindset, ability to take feedback and proactively apply it to improve results

Self-driven to achieve targets and deliver superior service

Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift)

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Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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