Game Ambassador - Mandarin Speaking

Teleperformance

776 Views

2 months ago

Game Ambassador - Mandarin Speaking

0-1 Year(s)

2 - 3 Thousand p.m

Pulau Pinang (Georgetown)

Job Description

Key Skills

Mandarin Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English

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Job Details

Location: Livingston Tower, George Town, Penang

Shift: 8am to 5pm or 1pm to 10pm (5 working days)

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Responsibilities:

Deliver prompt customer support to the gamers via various channels (calls, email, live chat) with professionalism and efficiency.

Analyze and report game's malfunctions (for example, by testing different scenarios or impersonating users)

Gather gamer's feedback and share with our Product, Sales and Marketing teams

Collaborate with team members to enhance customer support and adhere to company policies and performance indicators

Qualifications:

Fluent in both English, and Mandarin (reading, writing and speaking)

Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

Passion in Games is preferred (Mobile Game, PC Game, etc)

Willing to work rotational shift

Open to relocating to Penang

#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

Role

Customer Service Executive -Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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