Sales Specialist

Teleperformance

753 Views

1 week ago

Sales Specialist

0-1 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Sales B2C Sales Sales Operation Inbound Sales outbound sales Telesales Technical sales Sales Executive Sales Agent

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Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.

Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.

Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.

Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.

Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.

Ensuring innovation and quality in every customer interaction.

Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.

Maintaining a comprehensive awareness of the client's strengths in the industry.

Requirement

Minimum of Diploma in any field

Demonstrated business language fluency in local and regional languages, and fluency for all Advisors in business English

Professional working experience dealing with face-to-face or virtual interactions with customers preferred.

Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration

Excellent understanding and knowledge on high technology products and computers and operating systems

Effective time management strategy including ability to multi-task, prioritize, organize and balance workload

Excellent judgment and decision-making skills

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Role

Sales Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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