Sales Specialist
Job Description
Key Skills
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Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).
Responsibilities
- Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
- Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
- Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
- Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
- Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
- Ensuring innovation and quality in every customer interaction.
- Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
- Maintaining a comprehensive awareness of the client's strengths in the industry.
Requirement
- Minimum of Diploma in any field
- Demonstrated business language fluency in local and regional languages, and fluency for all Advisors in business English
- Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
- Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
- Excellent understanding and knowledge on high technology products and computers and operating systems
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Excellent judgment and decision-making skills
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
Role
Sales Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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