Accounts Receivable (AR) Collections Associate

Job Title : Accounts Receivable (AR) Collections Associate

Role Purpose

Manage assigned customer accounts, drive timely collections, reduce aged receivables, and support overall cash flow objectives.

Must-Have Skills

• Follow up with customers regarding overdue invoices through email and calls.

• Manage aging accounts and secure Payment to Promise (PTP) commitments.

• Investigate and resolve invoice disputes, deductions, and payment queries.

• Collaborate with Billing, Sales, and Cash Application teams.

• Maintain accurate collection notes and account documentation.

• Prepare collection reports and support DSO reduction initiatives.

Good-to-Have Skills

• Minimum 2+ years of experience in B2B Collections / Accounts Receivable.

Key Responsibilities

• Review and manage allocated Accounts Receivable portfolios.

• Follow up with customers through calls and emails for outstanding invoices.

• Resolve payment delays, disputes, and billing-related issues.

• Coordinate with internal stakeholders to resolve customer account issues.

• Maintain collection notes and regularly update collection systems.

• Escalate delinquent accounts according to the collection strategy.

• Meet collection, aging, and productivity targets.

• Conduct account reconciliations and support month-end activities.

• Collaborate with Sales, Billing, and Dispute Management teams.

Required Skills

• 1–5 years of experience.

• Understanding of Order-to-Cash (O2C) and Accounts Receivable processes.

• Strong communication and negotiation skills.

• Good analytical and problem-solving abilities.

• Experience with SAP, Oracle, JDE, or similar ERP tools.

• Proficiency in MS Excel and reporting.

• Experience in AR / Collections is preferred.

Qualifications

• Graduate in Commerce, Finance, Accounting, or related field.

• Relevant AR / Collections experience preferred.

Important Eligibility

• Experience: 1–5 Years

• AR Collections: Required

• O2C Knowledge: Required

• B2B Collections: Preferred

• ERP Knowledge: SAP / Oracle / JDE or similar

• Excel: Required

• Communication & Negotiation: Required

• Shift: UK Shift primarily; must be flexible for 24×7 shifts

• Ex-TCS Employees: Cannot apply

• PAN & DOB: Required for profile creation