Customer Service Associate – International Voice Process (Gurgaon)

Location: Gurugram

Experience: 1–5 Years
Employment Type: Full-Time
Work Mode: 100% Work From Office

Job Overview:

TCS is looking for experienced International Customer Service Associates to support customer complaints and service requests. Candidates should have international voice or help desk experience, with a strong preference for professionals from airline, aviation, and travel-related BPO processes.

The role involves understanding customer concerns, coordinating with different departments, and ensuring timely resolution of service issues.

Roles & Responsibilities:

• Understand and analyze customer complaints and service requests.

• Coordinate with relevant departments to ensure timely resolution.

• Handle customer interactions through voice and written communication.

• Review and comprehend customer emails and supporting information.

• Work on multiple business applications and internal systems.

• Follow up with customers to obtain additional details when necessary.

• Maintain accurate records and ensure proper communication with stakeholders.

• Coordinate with client and internal supervisors for daily operations.

Candidate Requirements:

• 1–5 years of relevant experience in international customer service or help desk operations.

• Prior international voice BPO experience is required.

• Airline, aviation, or travel support experience is strongly preferred but not mandatory.

• Excellent English verbal and written communication.

• Strong email understanding and comprehension skills.

• Good coordination, problem-solving, and customer-handling abilities.

• Must be comfortable working in a rotational schedule.

• Freshers are not eligible.

Additional Information:

• Work location: Client location, Gurugram.

• 5 working days with rotational offs (Monday–Sunday).

• Weekend shifts included.

• No cab facility or transport reimbursement.

• 100% Work From Office.