Customer Service Associate – International Voice

Customer Service Associate – International Voice (TCS)

Location: Mumbai (US Voice Process)
Role: Customer Service Associate – International Voice
Salary: Up to ₹7 LPA CTC (Based on experience & fit)
Shift: 24x7 Rotational (US/UK/Australian Business Hours)

Job Summary

We are looking for dynamic customer service professionals with international voice process experience to join a leading global organization. If you have excellent communication skills, customer-centric thinking, and experience handling international customers, we'd love to hear from you.

Eligibility Criteria

Graduates

• Minimum 1 year and maximum 3 years of relevant experience in an International Contact Center.

HSC (12th Pass)

• Minimum 18 months and maximum 3 years of relevant experience in an International Contact Center.

Preferred Domain Experience

• Banking

• Cards

• Travel

• Healthcare

• Collections

• E-commerce

• Telecom

• Technical Support

Any International Voice Process experience is acceptable.

Key Responsibilities

• Handle customer interactions efficiently while maintaining high service standards.

• Meet individual and team SLA targets.

• Achieve KPIs including AHT, RSAT, Customer Satisfaction, and Quality.

• Resolve customer queries professionally and accurately.

• Stay updated with process changes and implement feedback.

• Ensure accurate documentation and data entry.

• Deliver an excellent customer experience in every interaction.

Required Skills

• Excellent verbal and written English communication.

• Neutral accent.

• Strong customer service and active listening skills.

• Good analytical and problem-solving abilities.

• Strong computer proficiency and typing skills.

• Ability to multitask in a fast-paced environment.

• Flexible to work in rotational shifts.

• Quick learner with adaptability to process changes.

Selection Process

• Communication Assessment

• Interview

• HR Discussion

Mandatory Questionnaire

Please complete the questionnaire before applying:

Questionnaire Link:  https://myglit.com/lateral/cref/1cfd780622

Important Note

Filling out the questionnaire is mandatory. Applications submitted without completing the questionnaire will not be considered for further evaluation.