Customer Service Executive – International

Job Overview

We are looking for customer-focused and communication-oriented professionals to join international BPO operations across multiple locations in Mumbai. The ideal candidate should be comfortable handling international customers, resolving queries, providing accurate information, and delivering a positive customer experience.

Key Responsibilities

• Handle customer inquiries through phone calls, emails, and chat, depending on the assigned process.

• Provide accurate information and resolve customer concerns professionally.

• Understand customer requirements and offer appropriate solutions.

• Handle complaints, escalations, and service-related issues effectively.

• Maintain accurate records of customer interactions in the CRM or ticketing system.

• Follow company policies, process guidelines, and quality standards.

• Meet defined targets for customer satisfaction, productivity, quality, and response time.

• Coordinate with internal teams to resolve complex customer issues.

• Maintain professional communication and ensure customer confidentiality.

• Adapt to international customer service standards and process-specific requirements.

Required Qualifications

• Good verbal and written communication skills in English.

• Strong customer service, listening, and problem-solving skills.

• Ability to handle customer queries professionally and patiently.

• Basic computer knowledge and familiarity with email, CRM, or ticketing systems.

• Ability to work in a fast-paced BPO environment.

• Willingness to work rotational or night shifts as required by the assigned international process.

• Ability to work from the assigned office location in Mumbai.

Preferred Qualifications

• Previous experience in an international BPO or customer service process is preferred.

• Freshers may be considered depending on the hiring process and client requirements.

• Experience handling international customers through voice, chat, or email is an advantage.

Work Setup

• Location: Multiple BPO locations across Mumbai

• Process: International Customer Service

• Work Mode: To be confirmed by the hiring company

• Shift: Rotational / Night shifts, depending on the process

• Employment Type: Full Time

• Salary: As per company policy and candidate experience

Candidate Requirements

• Strong customer-handling and communication abilities.

• Flexibility to work according to international business hours.

• Professional attitude, reliability, and a customer-first approach.