Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Customer Service Process Associate – Voice & Webchat

180 Views 1 week ago
Experience 1–5 Year(s)
₹
Salary ₹ 35 – 58.33 Thousand p.m
Location Kolkata
48 candidate(s) already applied

Job Description

Hiring: Customer Service Process Associate – Voice & Webchat

Location: Kolkata
Experience: 1–5 Years
CTC: Up to ₹7 LPA
Work Mode: 5 Days WFO
Shifts: Rotational shifts & week-offs, including night shifts

Role:
Join our customer support team and handle customer interactions through voice, webchat, email & back-office support. Resolve queries and complaints, provide accurate solutions, document interactions, and achieve customer service & quality KPIs.

What We’re Looking For:
Excellent English communication
Voice & non-voice customer service skills
Complaint handling & problem-solving
Active listening, negotiation & objection handling
Multitasking and basic computer skills
International customer experience preferred
Utilities/Energy/Telecom experience is an advantage

Eligibility: 15 years of regular education (10+2+3); graduates preferred. Relevant experienced undergraduates may also be considered.

Apply & complete the questionnaire:
https://myglit.com/lateral/cref/c607af97a3

Key Skills

19 Skills
Customer Service Multitasking Negotiation Problem Solving Quality Management System BPO Voice Process Chat Process Chat Support email support inbound and outbound process typing skills customer support Back-Office Strong English Communication Skills Inbound Calling Basic computer skills • Should have exposure to International customer base Deep understanding of service excellence & complaint handling SLA / KPI Management

Role Specifications

Role
Process Associate
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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