Customer service representative

CUSTOMER SERVICE REPRESENTATIVE – BPO

Position: Customer Service Representative (CSR)

Employment Type: Full-Time

Work Setup: Onsite

Experience: 1–3 Years BPO Experience

Location: Multiple Locations Across the Philippines

Salary: Competitive Salary Package + Benefits

JOB SUMMARY

We are seeking professional and customer-focused Customer Service Representatives to join our BPO operations across the Philippines. The successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and deliver excellent customer service while meeting company quality and performance standards.

KEY RESPONSIBILITIES

- Handle customer inquiries through phone, chat, and email.

- Provide accurate and professional information to customers.

- Resolve customer concerns efficiently and professionally.

- Maintain accurate records of customer interactions.

- Follow company policies, procedures, and account guidelines.

- Meet established quality, productivity, and customer satisfaction targets.

- Work effectively in a fast-paced BPO environment.

REQUIRED SKILLS

- Excellent verbal and written communication skills.

- Good typing and computer skills.

- Strong BPO/customer service skills.

- Active listening and problem-solving abilities.

- Good attention to detail.

- Ability to multitask and work under pressure.

- Professional and customer-focused attitude.

QUALIFICATIONS

- 1–3 years of BPO experience, preferably in customer service or a related account.

- Strong English communication skills.

- Comfortable using computers and customer service systems.

- Willing to work 100% onsite.

- Willing to work shifting schedules, weekends, and holidays when required.

- High School/Senior High School graduate or college-level/graduate, depending on account requirements.

WHAT WE OFFER

- Competitive salary package.

- Performance incentives and bonuses.

- HMO/healthcare benefits, subject to company policy.

- Government-mandated benefits.

- Paid training.

- Career development and advancement opportunities.

- Professional and supportive work environment.

WORK LOCATIONS

Hiring opportunities may be available across multiple BPO locations throughout the Philippines, depending on account and site availability.

Interested candidates are encouraged to submit an updated CV/Resume and indicate their preferred location.