Delivery Manager – UK Payroll @ MNC Chennai

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Job Details

Role: Delivery Manager – UK Payroll
Location: Chennai
Band: BPO 6
‍ Experience: 12–15 Years
Shift: 12:30 PM IST – 11:30 PM IST (Must be flexible for Night & Rotational Shifts)

About the Role

We are looking for an experienced Delivery Manager – UK Payroll to lead large-scale payroll operations, manage global payroll delivery, and drive operational excellence. The ideal candidate should have extensive experience in end-to-end UK Payroll, client engagement, vendor governance, team leadership, and compliance management while leading high-performing payroll teams.

Must Have Skills

End-to-End UK Payroll (Source to Gross, Gross to Net, Net to Disbursement & GL)

Strong knowledge of UK Payroll statutory compliance and HMRC regulations

Client Relationship & Stakeholder Management

Vendor Management & Governance

Team Management (50+ Members)

Internal & External Audit Management

Payroll Operations Delivery

Process Improvement & Continuous Transformation

Key Responsibilities

• Manage complete UK Payroll delivery ensuring accuracy, compliance, and timely processing.

• Handle multi-country payroll operations in a vendor-managed environment.

• Lead payroll vendors and ensure SLA adherence, governance, and quality delivery.

• Coordinate with HR, Finance, Payroll, Helpdesk, R2R, and Application Support teams.

• Manage payroll-related employee and client escalations.

• Drive process improvements and operational excellence initiatives.

• Lead weekly, monthly, and quarterly governance meetings with clients and vendors.

• Ensure compliance with internal controls, statutory regulations, and audit requirements.

• Support internal and external audits by providing required documentation and evidence.

• Manage large payroll teams (50+ members) across multiple locations and countries.

• Lead transition activities and onboarding of new countries into payroll operations.

• Collaborate with technology teams to resolve payroll system and integration issues.

• Liaise with clients, employees, payroll vendors, and HMRC for payroll-related matters.

• Deliver high levels of customer satisfaction while ensuring payroll accuracy and compliance.

Required Experience

12–15 years of Payroll Operations experience

Extensive experience in End-to-End UK Payroll

Experience managing global/multi-country payroll

Strong exposure to payroll systems and HR-to-Payroll-to-Finance integrations

Experience handling senior client stakeholders

Strong leadership experience managing large teams

Vendor governance and delivery management experience

⭐ Good to Have

• Multi-country Payroll experience

• Payroll transformation projects

• Payroll automation initiatives

• Global payroll governance

Technical & Functional Skills

UK Payroll

Payroll Compliance

HMRC

Payroll Taxation

Payroll Governance

Vendor Management

Client Management

Team Leadership

Audit & Compliance

Stakeholder Management

Microsoft Office Suite

Payroll Operations

Process Improvement

Employee Query Management

Multi-country Payroll

Ex-TCS Employees are not eligible to apply.

PAN Card & Date of Birth are mandatory for profile creation.

Interested candidates who match the above requirements are encouraged to apply with their updated resume. Shortlisted candidates will be contacted for the next steps in the hiring process.