Delivery operations Team Lead
Job Description
Delivery Operations Team Lead (Supply Chain – NPI)
Required Experience: 7–11 Years
Qualification: Master of Business Administration (MBA)
Shift: US Shift
Skill Required: Supply Chain – New Product Introduction (NPI)
Job Summary
We are looking for an experienced Delivery Operations Team Lead to manage end-to-end supply planning and network operations for the assigned area/category. The role involves leading a team of planning professionals, ensuring effective supply execution, inventory management, planning accuracy, and seamless coordination with suppliers and cross-functional teams.
The ideal candidate should have strong expertise in supply chain operations, supply planning, inventory management, and digital planning tools, along with proven team leadership and problem-solving skills.
Roles and Responsibilities
Lead day-to-day operations of Senior Analysts and Analysts, ensuring effective supply planning, inventory performance, and operational excellence.
Manage end-to-end supply planning, inventory management, sourcing coordination, and master data activities.
Ensure timely execution of supply chain operations while meeting service delivery and performance targets.
Identify, assess, and resolve supply risks, operational constraints, and planning exceptions.
Maintain accurate planning parameters, master data, and system records to ensure reliable planning outputs.
Coordinate with demand planning, supply planning, suppliers, and cross-functional stakeholders to ensure smooth operations.
Drive adoption of digital planning tools, analytics dashboards, and automation solutions.
Identify process gaps and implement continuous improvement initiatives to improve operational efficiency.
Ensure compliance with standard operating procedures, documentation standards, and master data governance requirements.
Prepare and communicate performance reports, operational updates, and data-driven insights to stakeholders and leadership.
Develop backup plans to ensure business continuity and uninterrupted operations.
Conduct regular performance reviews, provide coaching, and support team development.
Required Skills
Supply Chain Management
New Product Introduction (NPI)
Supply Planning
Inventory Management
Network Operations
Demand and Supply Planning
Supplier Coordination
Master Data Management
Stakeholder Management
Team Leadership
Process Improvement
Data Analysis and Reporting
Digital Planning Tools
Operational Excellence
Educational Qualification
Master of Business Administration (MBA)
Experience
7–11 years of relevant experience in supply chain management, supply planning, inventory management, and delivery operations, including team leadership experience.
Key Skills
12 SkillsRole Specifications
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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