Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Delivery operations Team Lead

7 Views 7 hours ago
Experience 7–11 Year(s)
₹
Salary Confidential
Location Mumbai
2 candidate(s) already applied

Job Description

Delivery Operations Team Lead (Supply Chain – NPI)

Required Experience: 7–11 Years
Qualification: Master of Business Administration (MBA)
Shift: US Shift
Skill Required: Supply Chain – New Product Introduction (NPI)

Job Summary

We are looking for an experienced Delivery Operations Team Lead to manage end-to-end supply planning and network operations for the assigned area/category. The role involves leading a team of planning professionals, ensuring effective supply execution, inventory management, planning accuracy, and seamless coordination with suppliers and cross-functional teams.

The ideal candidate should have strong expertise in supply chain operations, supply planning, inventory management, and digital planning tools, along with proven team leadership and problem-solving skills.

Roles and Responsibilities

  • Lead day-to-day operations of Senior Analysts and Analysts, ensuring effective supply planning, inventory performance, and operational excellence.

  • Manage end-to-end supply planning, inventory management, sourcing coordination, and master data activities.

  • Ensure timely execution of supply chain operations while meeting service delivery and performance targets.

  • Identify, assess, and resolve supply risks, operational constraints, and planning exceptions.

  • Maintain accurate planning parameters, master data, and system records to ensure reliable planning outputs.

  • Coordinate with demand planning, supply planning, suppliers, and cross-functional stakeholders to ensure smooth operations.

  • Drive adoption of digital planning tools, analytics dashboards, and automation solutions.

  • Identify process gaps and implement continuous improvement initiatives to improve operational efficiency.

  • Ensure compliance with standard operating procedures, documentation standards, and master data governance requirements.

  • Prepare and communicate performance reports, operational updates, and data-driven insights to stakeholders and leadership.

  • Develop backup plans to ensure business continuity and uninterrupted operations.

  • Conduct regular performance reviews, provide coaching, and support team development.

Required Skills

  • Supply Chain Management

  • New Product Introduction (NPI)

  • Supply Planning

  • Inventory Management

  • Network Operations

  • Demand and Supply Planning

  • Supplier Coordination

  • Master Data Management

  • Stakeholder Management

  • Team Leadership

  • Process Improvement

  • Data Analysis and Reporting

  • Digital Planning Tools

  • Operational Excellence

Educational Qualification

Master of Business Administration (MBA)

Experience

7–11 years of relevant experience in supply chain management, supply planning, inventory management, and delivery operations, including team leadership experience.

Key Skills

12 Skills
Data Analysis New Product Introduction Reporting Stakeholder Management Supplier Management Team Management Process Improvement Operation Management Master data management supply chain management Demand Planning and forecasting Supply planning

Role Specifications

Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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