Enterprise Service Delivery Manager (Telecom – B2B)

Job Title: Enterprise Service Delivery Manager (Telecom – B2B)

Location: Chennai

Experience: 6–8 Years

Employment Type: Full-Time

Salary: Up to ₹17 LPA

Band: BPO 4/5

Shift: Flexible / Rotational Shift

Role Overview

TCS is hiring an Enterprise Service Delivery Manager (Telecom – B2B) to lead end-to-end Lead-to-Activate delivery operations for enterprise telecom customers. The role focuses on customer delivery, order fulfillment, service activation, supplier coordination, SLA management, operational governance, and ensuring a seamless customer experience across complex enterprise delivery journeys.

Key Responsibilities

• Manage end-to-end Lead-to-Activate delivery operations.

• Drive customer engineering, solution validation, and order readiness.

• Coordinate with Sales, Presales, Engineering, Planning, Billing, and Support teams.

• Manage enterprise customer deliveries from order acceptance to service activation.

• Oversee supplier and vendor coordination to ensure timely service delivery.

• Monitor SLAs, delivery milestones, backlog, and ageing orders.

• Manage escalations, delivery risks, and jeopardy resolution.

• Ensure billing readiness and successful service handover.

• Drive process improvements, RCA, automation, and operational governance.

• Maintain service data quality, reporting, and operational visibility.

Required Skills & Qualifications

• 6–8 years of experience in Telecom B2B Service Delivery.

• Lead-to-Activate Operations.

• Order Fulfillment.

• Enterprise Customer Delivery.

• Service Activation.

• Vendor & Supplier Management.

• SLA Management.

• Delivery Assurance.

• Customer Relationship Management.

• Stakeholder Management.

• Escalation Management.

• Delivery Reporting.

• Process Improvement.

Preferred Skills

• Telecom Operations

• CRM

• OSS

• Workflow Automation

• Network Planning

• Capacity Planning

• Order Management

• Risk Management

• Root Cause Analysis (RCA)

• Operational Excellence

• Customer Experience

• Service Provisioning

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.