Enterprise Service Delivery Manager (Telecom – B2B)

Hiring: Enterprise Service Delivery Manager (Telecom – B2B) | Chennai | 6–8 Years | Up to ₹17 LPA

We are hiring an Enterprise Service Delivery Manager (Telecom – B2B) to manage end-to-end enterprise service delivery and customer activation for complex telecom solutions.

Location: Chennai
Experience: 6–8 Years
Salary: Up to ₹17 LPA

Key Responsibilities

• Manage end-to-end B2B service delivery from order acceptance to service activation.

• Coordinate with sales, presales, engineering, planning, suppliers, billing, and support teams.

• Ensure timely customer onboarding, service activation, and billing readiness.

• Govern vendor and supplier relationships while ensuring SLA compliance.

• Track delivery milestones, manage escalations, and mitigate delivery risks.

• Support customer engineering, solution validation, and order feasibility.

• Drive process improvements, automation initiatives, and operational governance.

• Monitor backlog, ageing orders, reporting, and service performance.

Required Skills

• 6–8 years of experience in Telecom B2B service delivery or order fulfillment.

• Experience in Lead-to-Activate, customer delivery, and service activation operations.

• Strong knowledge of SLA management, vendor governance, and escalation handling.

• Experience managing enterprise, multi-site, and strategic customer deliveries.

• Excellent stakeholder management, analytical, and problem-solving skills.

• Ability to drive RCA, continuous improvement, and workflow automation.

Eligibility

• 6–8 years of relevant Telecom B2B experience.

• Willing to work from Chennai.

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required for profile creation.

Questionnaire Link:
https://myglit.com/lateral/cref/db49ca8a12

Note: Filling out the above questionnaire form is mandatory. Only candidates who complete the form will be considered for further processing.