Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

F&A Team Leader

533 Views 1 week ago
Experience 1–3 Year(s)
₹
Salary Confidential
Location Kolkata, Thane
92 candidate(s) already applied

Job Description

F&A Team Leader

Location: Kolkata / Thane
Experience: 1–3 Years

Job Summary

We are looking for an experienced F&A Team Leader with strong knowledge of Finance and Equities Markets, particularly company financials and analyst/broker estimates. The ideal candidate should have strong team management, analytical, communication, and client management skills, with the ability to drive productivity, quality, and SLA performance.

Educational Qualification

  • B.Com / M.Com

  • MBA Finance

  • ICWA

  • CA

Key Responsibilities

  • Lead and manage a team of 15–20 team members.

  • Manage and monitor client-defined SLAs and internal performance metrics.

  • Drive production management and track productivity metrics.

  • Analyze work-volume trends, identify peaks and valleys, and manage resources accordingly.

  • Provide leadership, guidance, coaching, and feedback to team members.

  • Monitor individual and team performance against defined targets.

  • Compile performance reports and ensure timely action on customer feedback.

  • Identify training needs and recommend process-specific and soft-skill training.

  • Participate in process improvement and continuous improvement initiatives.

  • Support implementation of process improvement recommendations.

  • Participate in operations and client/relationship calls.

  • Drive team motivation and conduct regular performance reviews.

  • Identify process gaps and implement corrective actions.

  • Ensure the team meets or exceeds defined performance thresholds.

  • Create and implement processes that improve business performance.

Required Skills

  • Strong knowledge of Finance and Equities Markets, particularly company financials and analyst/broker estimates.

  • Strong team management and leadership skills.

  • Experience managing teams of up to 15–20 members.

  • Strong analytical and problem-solving skills.

  • Good knowledge of MS Office.

  • Strong customer focus and ownership mindset.

  • Ability to drive results and manage performance.

  • Strong execution and decision-making skills.

  • Excellent verbal and written communication.

  • Ability to manage conflicts effectively.

  • Ability to adapt quickly and drive change.

  • Strong coaching, mentoring, and people-management skills.

  • Ability to work effectively under pressure and in a changing environment.

  • Strong collaboration and teamwork skills.

Experience

  • 1–3 years of experience as an F&A Team Leader.

  • Experience in Finance & Accounting operations, financial research, or equity-market-related processes will be preferred.

Eligibility

  • Ex-TCS employees are not eligible to apply.
  • PAN and Date of Birth (DOB) are required for profile creation.

Key Skills

9 Skills
Coaching Performance Management Analytical Skills Stakeholder Management Process Improvement Financial Analysis Mentoring Finance and Accounting Team Management, SLA Management

Role Specifications

Role
Team Leader
Timings
Day Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Toukeerahmed Attar
Recruiter - Gratitude Inc
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