Group Lead – Employee Benefits Operations

Role: Group Lead – Employee Benefits Operations
Location: Pune
Experience: 10 to 12 Years
Band: BPO 5
Salary: up to 17 LPA
Job code: 433870
Shift: 9 AM - 6 PM IST

Key Responsibilities:
• Spearhead the Employee Benefits Line of business
• Review claims processed by the team for correctness and completeness
• Serve as SPOC for stakeholders addressing inquiries and providing updates
• Guide the team of processors and oversee their performance
• Analyze claims to identify trends, detect potential frauds and areas of Improvements
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA’s & KPI’s are consistently met
• To have Finance & Accounting background (AP/AR)

Work Experience:
~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims
25-40 resource (3 -4 Years minimum as a Manager)

Domain:
Accounts Payable/Accounts Receivable Reconciliation
Employee Travel Claims Processing, Reimbursement for India Market

Skills and Qualification:
• Commerce Graduate
minimum education Qualification as CA Inter passed.
• Strong Communication skills
• Analytical and Problem solving bent of mind
• Able to work under pressure to meet timelines
• Able to effectively collaborate
• Customer Centric behavior

Technical Experience
• Experience in MS Office, MS Excel, SAP


Ex Employees can't apply
PAN and DOB are required for profile creation