Group Lead – Employee Benefits Operations

Group Lead – Employee Benefits Operations

Location: Pune
Experience: 10–12 Years
Band: BPO 5
Salary: Up to ₹17 LPA
Shift: 9:00 AM – 6:00 PM IST

Job Overview

We are looking for an experienced Group Lead – Employee Benefits Operations with a strong Finance & Accounting / HRO background. The role will lead Employee Benefits Operations, oversee claims and reimbursement processes, manage team performance, and ensure SLA and KPI achievement.

Key Responsibilities

• Lead and oversee the Employee Benefits Operations function.

• Review employee claims for accuracy, completeness, and compliance.

• Act as the SPOC for stakeholders, handling queries, escalations, and updates.

• Lead and manage a team of processors and monitor their performance.

• Analyze claims to identify trends, potential fraud, process gaps, and improvement opportunities.

• Handle escalations and ensure timely resolution.

• Prepare and publish performance reports and metrics for leadership.

• Maintain process documentation and ensure effective cross-skilling of team members.

• Ensure consistent achievement of SLA and KPI targets.

• Manage client relationships and support operational delivery.

• Oversee employee travel claims processing and reimbursement for the India market.

• Support Accounts Payable / Accounts Receivable reconciliation activities.

Required Qualifications

• 10–12 years of overall experience in Finance & Accounting, HRO, Client Management, or related operations.

• Minimum 3–4 years of experience managing teams of 25–40 resources.

• Strong experience in AP/AR, reconciliation, employee claims, travel claims, or reimbursement processing.

• Commerce Graduate preferred.

• CA Inter passed is preferred/required as per the role requirements.

• Strong communication and stakeholder management skills.

• Excellent analytical and problem-solving abilities.

• Customer-centric approach with the ability to work under pressure and meet deadlines.

• Strong team leadership and performance management skills.

• Experience with MS Office, MS Excel, and SAP.

• Willingness to work from Pune, 9:00 AM–6:00 PM IST.

Key Skills

Accounts Payable (AP) | Accounts Receivable (AR) | Employee Benefits Operations | Travel Claims | Claims Processing | Reimbursement | Account Reconciliation | Finance & Accounting | Team Management | Client Management | MS Excel | SAP | SLA/KPI Management

Preferred Skill: Accounts Payable (AP)

Important Note

Ex-TCS employees are not eligible to apply.

PAN and Date of Birth will be required for profile creation.

Apply Now

Interested candidates are requested to complete the questionnaire:

QUESTIONNAIRE LINK – ​https://myglit.com/lateral/cref/0cc899868b