Group Lead – Employee Benefits Operations

Location: Pune

Experience: 10 to 12 Years

Band: BPO 5
Job code: 433870

Shift: 9 AM - 6 PM IST


Key Responsibilities:

• Spearhead the Employee Benefits Line of business

• Review claims processed by the team for correctness and completeness

• Serve as SPOC for stakeholders addressing inquiries and providing updates

• Guide the team of processors and oversee their performance

• Analyze claims to identify trends, detect potential frauds and areas of Improvements

• Diligently attend to escalation

• Publishing reports to leadership on performance metrices

• Maintain Proper documentation of processes and cross skilling of resources

• Ensure SLA’s & KPI’s are consistently met

• To have Finance & Accounting background (AP/AR)


Work Experience:

~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims

25-40 resource (3 -4 Years minimum as a Manager)


Domain:

Accounts Payable/Accounts Receivable Reconciliation

Employee Travel Claims Processing, Reimbursement for India Market


Skills and Qualification:

• Commerce Graduate

minimum education Qualification as CA Inter passed.

• Strong Communication skills

• Analytical and Problem solving bent of mind

• Able to work under pressure to meet timelines

• Able to effectively collaborate

• Customer Centric behavior


Technical Experience

• Experience in MS Office, MS Excel, SAP


PAN and DOB are required for profile creation