Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Group Lead – Employee Benefits Operations

183 Views 1 week ago
Experience 10–15 Year(s)
₹
Salary ₹ 1 – 1.42 Lacs p.m
Location Pune
46 candidate(s) already applied

Job Description

Hiring: Group Lead – Employee Benefits Operations | Pune

Experience: 10–12 Years
Team Handling: 25–40 resources | 3–4+ years as Manager
CTC: Up to ₹17 LPA
Shift: 9 AM–6 PM IST

What You’ll Do:
• Lead Employee Benefits / Travel Claims Operations
• Review claims for accuracy & completeness
• Handle stakeholders, escalations & act as SPOC
• Drive team performance, SLAs & KPIs
• Identify trends, process improvements & potential fraud
• Publish leadership reports & ensure process documentation/cross-skilling

Required:
• FnA/HRO background with AP/AR & employee travel claims experience
• Commerce Graduate; CA Inter passed
• Strong Excel/MS Office & SAP skills
• Excellent communication, analytical & problem-solving skills
• Customer-centric and comfortable working under pressure

Ex-TCS employees are not eligible.

Interested? Apply by completing the questionnaire:
​https://myglit.com/lateral/cref/de069c1b44

PAN & DOB required for profile creation.

Key Skills

22 Skills
Management information system (MIS) Process Management Reporting SAP Training Performance Management Stakeholder Management people Management Team Management MS Office Advanced Proficiency Process Improvement ms excel client management Accounts Payable Accounts Receivable Account Reconciliation 4–8 years of experience in India / Global HRO benefits and claims processing, with substantial exposure to India-specific claims adjudication. Good exposure in to escalation management SLA / KPI Management Accounts Payable / Finance & Accounting Team Management, SLA Management Employee Travel Claims Processing, Reimbursement for India Market

Role Specifications

Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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