Group Lead – Employee Benefits Operations

Job Title : Group Lead – Employee Benefits Operations

Job Summary

We are looking for an experienced Group Lead – Employee Benefits Operations to spearhead the Employee Benefits line of business and manage a team of processors handling employee travel claims and reimbursement operations.

The role requires strong experience in Finance & Accounting / HRO operations, client management, claims processing, team leadership, SLA/KPI management, stakeholder handling, and operational reporting.

Key Responsibilities

• Spearhead the Employee Benefits Line of Business and ensure smooth day-to-day operations.

• Review claims processed by the team for accuracy, correctness, and completeness.

• Act as the Single Point of Contact (SPOC) for stakeholders, addressing inquiries and providing timely updates.

• Guide and manage a team of processors and monitor their overall performance.

• Analyze claims to identify trends, potential fraud, process gaps, and improvement opportunities.

• Handle and resolve operational escalations effectively.

• Publish performance reports and operational metrics to leadership.

• Maintain proper process documentation and ensure effective cross-skilling of resources.

• Ensure consistent achievement of defined SLAs and KPIs.

• Drive process efficiency, quality, and customer-centric operations.

Required Experience

• 10–12 years of overall experience in relevant operations.

• Experience in Finance & Accounting / HRO / Client Management.

• Experience handling claim reimbursements, particularly employee travel claims.

• Experience managing a team of 25–40 resources.

• Minimum 3–4 years of managerial/team management experience.

• Strong exposure to Accounts Payable / Accounts Receivable reconciliation.

• Experience in Employee Travel Claims Processing and Reimbursement for the India market.

Domain

• Accounts Payable / Accounts Receivable Reconciliation

• Employee Travel Claims Processing

• Employee Reimbursement Operations

• Finance & Accounting Operations

• HRO Operations

Skills & Qualifications

• Commerce Graduate.

• Minimum education qualification: CA Inter passed.

• Strong verbal and written communication skills.

• Strong analytical and problem-solving abilities.

• Ability to work under pressure and meet operational timelines.

• Effective collaboration and stakeholder-management skills.

• Customer-centric approach.

• Strong team leadership and people-management skills.

Technical Skills

• MS Office

• MS Excel

• SAP

Important Eligibility Information

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required for profile creation.