Group Lead – Employee Benefits (Operations/Claims)

Group Lead – Employee Benefits Operations

​Location: Pune
​Experience: 10–12 Years
​Shift: 9:00 AM – 6:00 PM IST
​Qualification: Commerce Graduate with CA Inter Passed

Job Summary

We are seeking an experienced Group Lead – Employee Benefits Operations to manage employee benefits, travel claims processing, and reimbursement operations for the Indian market. The ideal candidate should have a strong background in Finance & Accounting (AP/AR) or HRO, client management, claims processing, and team leadership.

Key Responsibilities

• Lead and manage the Employee Benefits line of business, ensuring operational efficiency and service excellence.

• Review claims processed by the team to ensure accuracy, completeness, and compliance.

• Act as the Single Point of Contact (SPOC) for stakeholders, addressing inquiries and providing timely updates.

• Lead and manage a team of 25–40 resources, monitoring productivity and performance.

• Analyze claims to identify trends, potential fraud, and opportunities for process improvement.

• Manage escalations and ensure timely resolution of operational issues.

• Prepare and publish performance reports to leadership.

• Maintain process documentation and promote cross-skilling among team members.

• Ensure consistent achievement of SLAs and KPIs.

• Oversee employee travel claims processing, reimbursements, and AP/AR reconciliation.

Required Experience

• 10–15 years of relevant experience in Finance & Accounting (FnA), HRO, client management, or claims reimbursement operations.

• Minimum 3–4 years of managerial experience handling teams of 25–40 resources.

• Strong experience in employee travel claims processing and reimbursement for the Indian market.

• Hands-on experience in Accounts Payable (AP), Accounts Receivable (AR), and reconciliation.

• Proven ability to manage client relationships, stakeholders, escalations, and operational performance.

Skills & Qualifications

• Commerce Graduate with a minimum qualification of CA Inter Passed.

• Strong communication and stakeholder management skills.

• Excellent analytical and problem-solving abilities.

• Ability to work under pressure and meet deadlines.

• Strong leadership, team management, and collaboration skills.

• Customer-centric approach with a focus on operational excellence.

Technical Skills

• MS Office and advanced MS Excel

• SAP

• AP/AR Reconciliation

• Employee Benefits Operations

• Travel Claims Processing and Reimbursement

• SLA and KPI Management

• Performance Reporting

Important Notes

• Former TCS employees are not eligible to apply.

• PAN and DOB are mandatory for candidate profile creation.

• Candidates must have relevant managerial experience in FnA/HRO operations and employee claims reimbursement.