Head of Operations / Delivery Head – UK Mortgage

Job Title: Head of Operations / Delivery Head – UK Mortgage

Location: Mumbai (Preferred) / PAN India

Experience: 18–25 Years

Employment Type: Full-Time

Salary: Up to ₹50 LPA (Based on experience and interview performance)

Band: BPO 8

Shift: UK Business Hours / Flexible

Role Overview

TCS is hiring a Head of Operations / Delivery Head – UK Mortgage to lead and scale a large UK Mortgage delivery function within the Banking & Financial Services domain. The role involves complete ownership of service delivery, client governance, operational excellence, financial performance, compliance, workforce planning, and transformation initiatives while managing an operation of approximately 1,000 employees across multiple locations.

Key Responsibilities

• Lead end-to-end UK Mortgage operations across multiple locations.

• Manage a workforce of approximately 1,000 employees through multiple leadership levels.

• Own delivery KPIs including SLA, quality, productivity, TAT, accuracy, and customer experience.

• Build and manage senior client relationships and governance.

• Lead client reviews, operational governance, and strategic discussions.

• Ensure compliance with UK Mortgage regulations and internal controls.

• Manage operational risk, audits, business continuity, and regulatory compliance.

• Drive automation, Lean, Six Sigma, and continuous improvement initiatives.

• Oversee workforce planning, capacity management, hiring forecasts, attrition, and succession planning.

• Manage budgets, revenue, profitability, billing, and cost optimization.

• Support business transitions, migrations, and account expansion.

• Develop future leaders and foster a high-performance culture.

Required Skills & Qualifications

• 18–25 years of Banking/BPO/Financial Services experience.

• Mandatory experience in UK Mortgage Operations.

• Delivery Head / Operations Head / Business Unit Head experience.

• Managing large operations (approximately 1,000 employees).

• Client Governance & Stakeholder Management.

• Service Delivery Management.

• UK Mortgage Lifecycle.

• Risk & Compliance Management.

• Financial & P&L Management.

• Workforce Planning.

• Operational Excellence.

• Transformation & Automation.

Preferred Skills

• Lean Six Sigma

• Business Transformation

• Process Migration

• Capacity Planning

• Revenue & Cost Management

• Change Management

• Leadership Development

• Mortgage Servicing

• Banking Operations

• Strategic Planning

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Candidates must have mandatory UK Mortgage Operations experience.

Candidates should be willing to travel or relocate across India based on business requirements.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/e90007b605