HR Operations Team Lead

Position: HR Operations Team Lead
Location: Bangalore
Experience: 7–10 Years

Role Overview

We are looking for an experienced HR Operations Team Lead to manage HR Shared Services operations supporting international geographies. The role will lead a team of 15+ resources, oversee service delivery across multiple HRO domains, manage global stakeholders, handle escalations, and drive process improvement while ensuring quality, compliance, and SLA adherence.

Key Responsibilities

Team Leadership & Management

• Lead, mentor, and manage a team of 15+ resources.

• Allocate work, monitor productivity, and drive accountability.

• Conduct performance management, yearly ratings, and performance evaluations.

• Develop team capability through coaching, engagement, and continuous improvement.

• Foster a collaborative and high-performance work culture.

Service Delivery & Operations

• Oversee end-to-end HR Operations/Shared Services delivery across:

  • Global Benefits

  • Total Rewards

  • Invoice Processing

  • Wellbeing Benefits

  • Global Mobility

• Ensure accurate, timely, and compliant delivery of HR services.

• Manage high-volume operations while maintaining quality and turnaround times.

• Identify process gaps and implement improvements to enhance efficiency and client satisfaction.

Client & Stakeholder Management

• Act as the primary point of contact for escalations and critical operational matters.

• Build strong relationships with global clients and internal/external stakeholders.

• Provide regular performance updates, insights, and reports to stakeholders.

• Manage complex stakeholder discussions and ensure effective resolution of issues.

HR Technology & Systems

• Work with HR Operations platforms including Workday, Darwin, and ServiceNow.

• Use ticketing systems to monitor, track, and resolve employee/stakeholder requests.

• Stay updated on HRO technology and identify opportunities to improve service delivery.

Strategic Planning

• Partner with leadership on service delivery and team-development initiatives.

• Drive process improvement and operational excellence.

• Support initiatives to expand service offerings and align operations with business objectives.

Required Qualifications & Experience

• Bachelor's or Master's degree in any discipline.

• 7–10 years of experience in HR Operations / HR Shared Services supporting international geographies.

• Experience managing teams of 15+ resources.

• Hands-on experience with ServiceNow or similar ticketing tools.

• Strong understanding of HR processes, compliance, and documentation standards.

• Experience with Workday and/or Darwin is preferred.

• Strong quality-control and proofreading skills.

• Excellent English communication and stakeholder-management skills.

• Strong analytical, critical-thinking, problem-solving, and decision-making abilities.

• Ability to manage high-volume work with accuracy and within timelines.

• Flexibility to work in 24x7 operations and US shifts.

Key Skills

• HR Operations

• HR Shared Services

• Team Management

• Global HR Operations

• Employee Benefits

• Total Rewards

• Global Mobility

• Wellbeing Benefits

• Invoice Processing

• ServiceNow

• Workday

• Darwin

• Stakeholder Management

• Client Management

• Escalation Management

• Performance Management

• Process Improvement

• Quality Control

• Compliance

• Analytical & Problem-Solving Skills

Important Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.