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GRATITUDE INC
APAC · AFRICA · U.S.A

HR Specialist – Employee Relations | Case Management | US HR | Mumbai

708 Views 1 week ago
Experience 5–8 Year(s)
₹
Salary Confidential
Location Mumbai
124 candidate(s) already applied

Job Description

About the Role

We are looking for an experienced HR Specialist – Employee Relations & Case Management to manage end-to-end disciplinary cases within a US HR environment. This role is ideal for professionals with expertise in Employee Relations, HR Case Management, HR Policy Interpretation, Employee Discipline, Attendance Management, US Labor Laws, and Stakeholder Management. You will provide HR policy guidance, resolve complex employee relations issues, and ensure compliance with organizational and legal standards.

Qualifications

5–8 years of experience in HR Operations, Employee Relations, HR Case Management, or HR Shared Services

Proven experience managing end-to-end disciplinary cases in a US HR environment

Strong knowledge of Employee Relations, Attendance Management, Call Avoidance, Job Abandonment, Unauthorized Absence, HR Policies, and Case Documentation

Experience providing HR policy guidance and supporting managers on employee relations matters

Good understanding of US labor laws, HR compliance, and disciplinary processes

Strong analytical, critical thinking, problem-solving, and decision-making skills

Excellent verbal and written communication skills with the ability to handle client and employee calls

Bachelor's degree in Human Resources, Psychology, Sociology, or a related field (Postgraduate qualification is an advantage)

Ability to manage multiple cases independently while maintaining accuracy and confidentiality

Willing to work US Shift from the Mumbai office

Benefits

Salary up to ₹9 LPA

Opportunity to work on global HR operations and employee relations

Exposure to complex HR case management in a US business environment

Career growth in HR Shared Services and Employee Relations

Collaborative and professional work environment

Eligibility

Role: Talent Consultation Analyst

Location: Mumbai

Experience: 5–8 Years

Shift: US Shift

Important: PAN and Date of Birth (DOB) are required for profile creation

Apply Now

If your experience matches the non-negotiable requirements, send your updated CV for review. Please ensure your CV clearly reflects all the mandatory skills and experience required for this role. Only shortlisted candidates will be contacted.

Key Skills

2 Skills
experience in front-line HR roles managing complex disciplinary cases from start to finish within a US HR environment.

Role Specifications

Role
Account Manager
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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