India Benefits Specialist

India Benefits Specialist

​Location: Bangalore, India
​Experience: 4–8 Years
​Shift: 24x7 (Rotational Shifts)
​Work Mode: Work From Office (WFO)

Job Summary

We are seeking an experienced India Benefits Specialist to manage end-to-end employee benefits administration, including NPS enrollments, reimbursements, health and insurance benefits, claims processing, and vendor management.

The ideal candidate should have strong experience in India benefits administration, excellent English communication skills, and proficiency in Workday and ServiceNow. The role requires effective stakeholder management, employee engagement, and the ability to work in a 24x7 office-based environment.

Key Responsibilities

1. Benefits Administration

• Manage National Pension Scheme (NPS) enrollments, advances, and employee reimbursements.

• Handle health and insurance enrollments, claims processing, and policy renewals.

• Administer employee meal and fuel card programs.

• Validate benefits deductions and coordinate with payroll teams on processing timelines and cutoff dates.

• Ensure compliance with applicable regulatory requirements and organizational benefits policies.

2. Vendor and Stakeholder Management

• Manage relationships with external benefits vendors and internal stakeholders.

• Process vendor invoices, coordinate timely payments, and resolve discrepancies.

• Collaborate with HR, Finance, and Payroll teams to address employee benefits-related queries and concerns.

3. Employee Engagement

• Conduct benefits orientation sessions for new employees during onboarding.

• Lead monthly employee meetings to communicate benefits updates and resolve queries.

• Provide clear and accurate information regarding employee benefits programs.

4. HR Systems and Reporting

• Manage benefits administration processes using Workday and ServiceNow.

• Utilize reporting and analytics tools to monitor benefits performance.

• Maintain accurate employee benefits records and identify opportunities for process improvement.

Required Skills and Qualifications

• 4–8 years of overall experience, preferably including 5–7 years of hands-on India benefits administration experience.

• Strong knowledge of NPS, employee reimbursements, health insurance, claims processing, and benefits deductions.

• Mandatory experience with Workday and ServiceNow.

• Experience with Darwin is an added advantage.

• Familiarity with payroll processing, cutoff dates, and benefits-related compliance.

• Proven experience in vendor management and stakeholder coordination.

• Excellent English communication, interpersonal, and presentation skills.

• Ability to independently lead onboarding sessions and employee meetings.

• Strong analytical, problem-solving, and organizational skills.

Working Conditions

• Must be willing to work rotational shifts in a 24x7 service delivery environment.

• Work From Office is mandatory; no work-from-home option is available.

• Flexibility to work extended hours when required to meet business deadlines.

• Shift timings will depend on geographical and regional coverage requirements.

Important Notes

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

• Candidates must be comfortable working from the Bangalore office.