India Benefits Specialist

Location: Bangalore
Experience: 4–8 Years
Relevant Experience: 6–7 Years in India Benefits Administration
Band: BPO 3
Salary: Up to ₹9 LPA
Job Code: 433214
Shift: 24×7 Rotational Shift
Work Mode: Work From Office (WFO) – No Work From Home

Role Purpose

The India Benefits Specialist will be responsible for managing end-to-end employee benefits administration across India. The role includes NPS administration, reimbursements, health and insurance benefits, meal and fuel card programs, vendor management, benefits-related employee queries, and compliance.

The role requires strong communication and stakeholder management skills, along with hands-on experience using Workday and ServiceNow. The candidate will also lead employee onboarding sessions, monthly benefits meetings, and vendor interactions.

Key Responsibilities

Benefits Administration

• Manage National Pension Scheme (NPS) enrollments, advances, and employee reimbursements.

• Administer health and insurance enrollments, claims, and renewals.

• Manage employee meal and fuel card programs.

• Validate benefits deductions and ensure accuracy of employee benefits records.

• Maintain awareness of payroll processing and payroll cutoff dates.

• Ensure benefits processes comply with regulatory and organizational policies.

• Resolve employee benefits queries and concerns within defined timelines.

Vendor & Stakeholder Management

• Act as the primary point of contact for benefits vendors.

• Manage vendor relationships and coordinate issue resolution.

• Validate and process vendor invoices and ensure timely payment.

• Collaborate with HR, Finance, Payroll, and other internal stakeholders.

• Ensure timely resolution of benefits-related escalations.

Employee Engagement

• Conduct benefits onboarding sessions for new employees.

• Lead monthly employee meetings and explain benefits programs and updates.

• Respond to employee queries professionally and provide accurate benefits information.

• Build strong employee relationships through effective communication and service delivery.

Systems & Reporting

• Use Workday and ServiceNow to manage benefits-related processes and cases.

• Knowledge of Darwin is an advantage.

• Use reporting and analytics capabilities to monitor benefits performance.

• Identify trends, process gaps, and opportunities for improvement.

• Maintain accurate records and documentation.

Required Skills & Qualifications

• 6–7 years of hands-on experience in India Benefits Administration.

• Strong knowledge of employee benefits processes and administration.

• Experience with Workday – Mandatory.

• Experience with ServiceNow – Mandatory.

• Knowledge of Darwin – Optional / Good to Have.

• Strong understanding of NPS, health insurance, reimbursements, meal cards, and fuel cards.

• Knowledge of payroll deductions and cutoff processes.

• Excellent English communication skills with near-native proficiency.

• Strong presentation and interpersonal skills.

• Confident personality with the ability to lead meetings and employee sessions.

• Strong vendor and stakeholder management skills.

• Good analytical and problem-solving abilities.

Key Competencies

• Benefits Administration

• Employee Benefits Management

• NPS Administration

• Health & Insurance Benefits

• Vendor Management

• Stakeholder Management

• Employee Engagement

• Payroll Coordination

• Case Management

• Reporting & Analytics

• Communication & Presentation

• Process Compliance

Working Conditions

• 24×7 rotational shifts based on geography and region coverage requirements.

• Work From Office is mandatory; no work from home.

• Willingness to work extended hours when required to meet business deadlines.

• Ability to support employees across different time zones.

• Strong flexibility and adaptability in a fast-paced service delivery environment.

Eligibility

• Graduate with relevant experience in India Benefits Administration.

• Overall experience: 4–8 years.

• Preferred/relevant experience: 6–7 years in India Benefits Administration.

• Ex-TCS employees are not eligible.

• PAN and Date of Birth (DOB) are required for profile creation.