Job Description: International HR Services Specialist

Job Codes: 436487 (Chennai) | 436489 (Bengaluru)
Location: Chennai / Bengaluru
Experience: 5–6 Years
Band: BPO 3/4
Salary: Up to ₹9 LPA
Work Mode: 100% Work from Office (WFO)
Shift: 24×7 Rotational / Region-Based Shifts
Role Type: Individual Contributor

Job Overview

We are looking for an experienced International HR Services Specialist to join our Global HR Operations team. The role involves managing end-to-end HR administrative activities across multiple international regions, ensuring accurate employee data, timely processing, compliance, and a positive employee experience.

The ideal candidate should have strong hands-on expertise in Workday and ServiceNow, along with experience in international HR operations, employee lifecycle management, compensation administration, and HR documentation.

Key Responsibilities

1. Employee Lifecycle Management

• Manage and close probation processes for new hires through Workday.

• Assign missing employee pay groups to ensure accurate payroll alignment.

• Maintain and update employee contract notifications.

• Process fixed-term contract extensions in accordance with company policies and compliance requirements.

2. HR Letters and Documentation

• Generate, review, and distribute job change letters through Workday.

• Prepare compensation change letters and ensure accuracy before delivery.

• Proofread employee letters and conduct error checks before submission.

• Support the preparation of visa letters, employment reference letters, and other HR documentation.

3. Compensation and Benefits Administration

• Review and process shift allowance and on-call allowance requests.

• Audit monthly time-off data, including positive and negative leave balances.

• Review employee leave requests and manage over-utilized time-off cases.

• Ensure compensation and absence-related transactions are processed accurately.

4. Employee Support and Query Resolution

• Act as the first point of contact for employee HR queries through ServiceNow.

• Triage, investigate, and resolve HR-related cases within agreed timelines.

• Review and process short-term leave certification forms for applicable geographies.

• Maintain high standards of employee experience and service delivery.

5. Quality, Compliance and Reporting

• Conduct regular audits of employee data in Workday.

• Maintain data accuracy, confidentiality, and compliance with regional HR policies.

• Prepare reports and provide operational insights to HR leadership.

• Identify process gaps and recommend improvements to enhance service quality.

Required Qualifications and Experience

• Graduation is mandatory.

• 5–6 years of experience in International HR Operations / HR Shared Services.

• Strong hands-on expertise in Workday, including:

  • Core HR and employee data management

  • Employee lifecycle transactions

  • Letter generation and contract management

  • Compensation administration

  • Absence and time-off management

• Practical experience with ServiceNow or similar ticketing and case management tools.

• Good understanding of international HR processes, compliance, and documentation standards.

• Strong proofreading, auditing, and quality control skills.

• Ability to manage high-volume transactions with accuracy and timely delivery.

• Excellent written and verbal English communication skills.

• Strong analytical, critical-thinking, and problem-solving abilities.

• Flexibility to work in a 24×7 support environment.

Preferred Skills

• Experience using Python scripts to automate employee filings, HR audits, and letter generation.

• Exposure to HR process automation and continuous improvement initiatives.

• Experience supporting multiple international geographies.

• Strong stakeholder management and employee service orientation.

Key Competencies

• International HR Operations

• Workday HCM

• ServiceNow Case Management

• Employee Lifecycle Management

• HR Documentation and Letter Generation

• Compensation Administration

• Absence and Leave Management

• Employee Data Audits

• HR Compliance

• Employee Query Resolution

• Process Improvement and Automation

• Stakeholder Management

• Quality Control and Attention to Detail

• MS Office and Reporting

Working Conditions

• Work Location: Chennai / Bengaluru

• Work Mode: 100% Work from Office; work from home is not available.

• Shift: 24×7 rotational shifts based on regional coverage requirements.

• Candidates should be flexible to work extended hours when required to meet business deadlines.

• This is an Individual Contributor role.

Important Hiring Notes

• Graduation is compulsory.

• PAN and Date of Birth (DOB) are required for employee profile creation in the recruitment database.

• Former and current TCS / Tata employees are not eligible to apply.