International Voice – UK Insurance

Location: Mumbai
Experience: 1–4 Years
Band: BPO 1/2
Salary: ₹6–7 LPA
Shift: Rotational UK Shifts
Notice Period: 0–30 Days
Experience Gap: Up to 10 months

Role Overview

We are hiring graduates with international insurance experience and excellent English communication skills for a UK Insurance voice process. Candidates from UK or US insurance backgrounds can be considered, even without direct UK Insurance experience, provided they are comfortable working in the UK Insurance domain covering Retirement, Pensions and Life Insurance.

Candidates with international chat/email support experience who are willing to transition to a voice process may also be considered.

Key Responsibilities

• Handle customer interactions through an international voice process.

• Provide accurate and professional customer service to existing customers.

• Handle queries related to Retirement, Pensions and Life Insurance.

• Understand customer concerns and provide appropriate resolutions or information.

• Follow approved communication scripts, processes and guidelines.

• Handle customer queries through email when required.

• Manage high volumes of customer interactions while maintaining service quality.

• Maintain accuracy and follow process, compliance and quality standards.

• Escalate complex queries to the appropriate team when required.

Eligibility & Requirements

• Graduate in any discipline.

• 1–4 years of relevant work experience.

• Prior experience in the exact UK Insurance process is not mandatory.

• International UK or US Insurance experience is preferred.

• Experience in Life, Pension or Retirement Insurance is an advantage.

• International chat/email customer support experience can also be considered.

• Candidates must be comfortable moving into a voice-based process.

• Excellent English communication skills are mandatory.

• Strong customer service and interpersonal skills.

• Ability to handle high-volume customer interactions and varied queries.

• Willingness to work in rotational UK shifts.

• Candidates with 0–30 days notice period are preferred.

Important Notes

• Ex-TCS employees are not eligible.

• PAN and DOB are required for profile creation.

• Candidates should be comfortable working from Mumbai.

• Immediate joiners / candidates with short notice periods will be preferred.