Lead – German Language HR Operations – HRO | Bangalore |

*Lead – German Language HR Operations – HRO | Bangalore | BPO 4*

Job Code 426155 | Bangalore | 8-10 Years | 11-12 LPA | HRO + German

*Job Details:*

*Role:* German Language Processor Lead

*Department:* HRO + German

*Location:* Bangalore

*Experience:* 8 to 10 Years

*Band:* BPO 4

*Salary:* 11 - 12 LPA

*Job Code:* 426155

*Industry:* HR Shared Services / BPO / Global Business Services

*Role Overview:*

We are hiring a Lead for German Language HR Operations to drive end-to-end Hire-to-Retire (H2R) operations for global clients. You will lead German HR service delivery, oversee the employee lifecycle, mentor the team, and partner with global HR stakeholders to ensure quality, compliance, and continuous improvement.

*Key Responsibilities:*

*A. HR Operations & Service Delivery Leadership*

- Lead Tier-1 and Tier-2 support for German-speaking employees across regions

- Handle HR inquiries across Compensation & Benefits, Payroll, Learning & Development, Time & Attendance, Recruiting, Performance Management, and Employee Relations

- Ensure resolution within SLA / TAT and quality benchmarks

- Act as escalation point for complex and critical cases

- Guide and support HR Operations team members

*B. Hire-to-Retire Operations*

- Manage complete employee lifecycle:

  Onboarding and pre-employment documentation

  Employee data management

  Job changes, transfers, promotions, organizational updates

  Leave management

  Offboarding and exit formalities

- Ensure accurate Workday HCM transactions and policy compliance

*C. Learning & Development Operations*

- Lead learning administration for global business units

- Coordinate training events and learning programs with vendors, stakeholders, and L&D teams

- Track training completion, learning records, and LMS operations

- Drive standardization and process improvements in Learning Operations

*D. Team Leadership & Stakeholder Management*

- Mentor, coach, and develop HR Operations associates

- Conduct quality checks, knowledge sharing sessions, and process trainings

- Collaborate with HRBPs, Payroll, Talent Acquisition, Benefits, and Global HR teams

- Represent operations in governance calls and client reviews

*E. Data Governance & Compliance*

- Ensure accuracy and integrity of employee data across HR systems

- Adhere to GDPR, data privacy norms, and company policies

- Monitor metrics, dashboards, productivity, and quality reports

- Support internal and external audits

*F. Continuous Improvement*

- Identify improvement and automation opportunities

- Contribute to transitions, SOP creation, and knowledge management

- Drive operational excellence through Lean methodologies

*Required Qualifications & Skills:*

- Bachelor's in HR, Business Administration, Commerce, or related field

- 8-10 years in HR Shared Services / HR Operations / GBS

- German proficiency – B2 / C1 or higher + strong English communication

- Strong hands-on expertise in end-to-end H2R

- Experience with Workday HCM, ServiceNow, SuccessFactors, or similar HRIS platforms

- Experience supporting global / MNC clients

- Strong leadership, stakeholder management, analytical, and problem-solving skills

*Behavioral Competencies:*

- People leadership and team management

- Customer-centric and excellent communicator

- Able to prioritize and manage multiple tasks in a fast-paced setup

- Detail-oriented with strong quality focus

- Collaborative with strong stakeholder engagement

- Flexible to work in rotational shifts

*Preferred Skills:*

- Prior experience leading HRO teams

- Exposure to Payroll, Benefits, Recruiting, and Learning Operations

- Understanding of HR service delivery frameworks and shared services best practices

- Lean Six Sigma / CI certification is a plus

- Workday HCM certification and / or Goethe German certification preferred

*Other Requirement:* PAN and DOB mandatory for profile creation