OHL Procure to Pay support and Dispute Management Analyst

Procure to Pay Support and Dispute Management Analyst

Location: Bangalore
Experience: 1–5 Years

Job Summary

We are looking for a Procure to Pay (P2P) Support and Dispute Management Analyst to provide end-to-end support for supplier queries related to invoices, payments, P2P systems, and invoice disputes. The role will work closely with suppliers, Accounts Payable, Procurement, Business teams, and system teams to ensure timely resolution, SLA adherence, and smooth invoice processing.

Key Responsibilities

• Provide first-level and second-level support for supplier queries related to invoices, payments, and P2P system usage.

• Manage supplier inquiries through email inboxes, ticketing tools, and P2P portals.

• Guide suppliers on invoice submission, status tracking, and common invoice rejections.

• Maintain SLAs, First Touch Resolution (FTR), and customer satisfaction targets.

• Manage invoice disputes end-to-end, including price mismatches, quantity variances, tax errors, duplicate invoices, and missing references.

• Coordinate with Procurement, Accounts Payable, and Business teams to investigate and resolve disputes.

• Track dispute aging, follow up with stakeholders, and ensure timely closure.

• Identify root causes and contribute to initiatives aimed at reducing recurring issues.

• Support suppliers through e-invoicing channels such as portals, networks, or direct integrations.

• Assist suppliers with e-invoicing onboarding and adoption to improve touchless processing.

• Support bulk or mass invoice uploads, including template validation and data completeness checks.

• Handle escalations independently and ensure accurate resolution within agreed timelines.

Required Skills

• Hands-on experience in P2P / Accounts Payable operations.

• Experience handling supplier invoice queries and disputes.

• Knowledge of e-invoicing models and invoice validation rules.

• Working knowledge of P2P systems such as Coupa, SAP AP, Ariba, or Oracle iSupplier.

• Good knowledge of MS Excel for tracking, reconciliation, and reporting.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Strong client engagement and stakeholder management skills.

• Ability to work in a high-volume, SLA-driven environment.

• Strong attention to detail and follow-through.

• Ability to manage escalations independently.

Role Overview

The P2P System Support & Invoice Dispute Management Analyst will be responsible for supplier-facing P2P support, invoice status inquiries, dispute resolution, e-invoicing support, and bulk invoice upload activities. The role will act as a key interface between suppliers, Accounts Payable, Procurement, and system teams to ensure accurate resolution, SLA adherence, and efficient invoice processing.

Important Note: 

• Ex-TCS employees cannot apply. 
• PAN and DOB are required for profile creation.