PTP Helpdesk Specialist

Location: Kolkata
Experience: 4–6 Years
Band: BPO 3
Salary: Up to ₹9 LPA
Work Mode: 5 Days Work From Office (WFO)
Shift: ANZ Shift (starting between 2:00 AM and 3:00 AM IST)

Job Overview

We are looking for an experienced PTP Helpdesk Specialist with 4–6 years of experience in Procure-to-Pay (P2P) / Accounts Payable operations, including at least 2 years of experience handling AP-related calls and vendor queries.

The candidate will serve as the first point of contact for vendor and internal stakeholder queries related to Accounts Payable. The role involves managing helpdesk tickets, resolving invoice and payment-related issues, coordinating with internal teams, and ensuring timely resolution within defined Service Level Agreements (SLAs).

Key Responsibilities

1. Helpdesk & Query Management

• Act as the first point of contact for vendor and internal stakeholder queries related to Accounts Payable.

• Log, track, monitor, and resolve queries through helpdesk or ticketing systems.

• Ensure timely query resolution within defined SLA and turnaround time (TAT) requirements.

• Handle escalations and provide accurate updates to stakeholders.

2. Accounts Payable Support

• Support invoice processing, validation, and posting activities.

• Handle invoice status, payment-related queries, vendor reconciliations, and discrepancies.

• Coordinate with AP processing teams to resolve blocked invoices and payment issues.

• Assist with vendor account-related queries and follow-ups.

3. Vendor & Stakeholder Communication

• Communicate professionally with vendors through phone calls and emails regarding invoice and payment issues.

• Coordinate with internal teams, including Procurement, Finance, Treasury, and AP Operations.

• Maintain clear and timely communication with stakeholders.

• Ensure a customer-focused approach while resolving queries.

4. Process & Compliance

• Follow company policies, internal controls, and audit requirements.

• Support month-end closing activities related to AP helpdesk queries.

• Maintain accurate documentation and query-resolution records.

• Identify process gaps and recommend improvements to enhance service quality.

Required Skills & Competencies

Technical Skills

• Strong experience in Procure-to-Pay (P2P) and Accounts Payable operations.

• Minimum 2 years of experience handling AP-related calls and vendor queries.

• Expert knowledge of SAP or JD Edwards (JDE).

• Proficiency in MS Excel, including:

  • IF, SUMIFS, COUNTIFS

  • VLOOKUP, XLOOKUP

  • Pivot Tables

  • Cell References and Average

  • Ageing Reports and Date Formatting

  • Text-to-Table and data analysis

• Working knowledge of MS Word and PowerPoint.

• Experience with helpdesk or ticketing systems.

• Knowledge of AP reporting, reconciliations, and compliance.

Communication & Soft Skills

• Excellent English communication skills (verbal and written).

• Ability to handle vendor and customer queries professionally over calls and email.

• Strong interpersonal and stakeholder-management skills.

• Customer-focused approach with empathy and problem-solving ability.

• High level of accountability, self-motivation, and a positive attitude.

Analytical & Organisational Skills

• Strong analytical and problem-solving abilities.

• Excellent time management and prioritisation skills.

• Ability to manage multiple queries within stringent timelines.

• Strong documentation and knowledge-sharing skills.

• Ability to work effectively with cross-functional teams.

Eligibility Criteria

• 4–6 years of overall experience in P2P / Accounts Payable.

• At least 2 years of relevant experience handling AP calls and vendor queries.

• Prior experience as an AP Helpdesk Specialist, PTP Helpdesk Executive, or P2P SME is preferred.

• Strong hands-on experience with SAP or JD Edwards.

• Expert-level MS Excel skills.

• Excellent English communication and stakeholder-handling capabilities.

Shift & Work Requirements

• Shift: ANZ shift, with working hours starting between 2:00 AM and 3:00 AM IST.

• Work Mode: 5 days a week, Work From Office (mandatory).

• Candidates must be comfortable working in the specified early-morning ANZ shift.

• Candidates should be medically fit to work during the specified shift timings.

Additional Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation and must be shared through the approved recruitment process.

Ideal Candidate Profile

The ideal candidate should have strong P2P and Accounts Payable knowledge, hands-on experience handling vendor and internal AP queries over calls, expert-level Excel skills, and working knowledge of SAP or JDE. The candidate must be comfortable working from the Kolkata office in the ANZ shift and capable of managing queries, escalations, and stakeholder expectations within defined SLAs.