Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Quality Analyst (Six Sigma Black Belt Certified)

589 Views 1 week ago
Experience 10–15 Year(s)
₹
Salary ₹ 18 – 20 Lacs p.m
Location Kolkata
120 candidate(s) already applied

Job Description

Quality Analyst (Six Sigma Black Belt Certified)

Location: Kolkata
Experience: 10–15 Years
CTC: Up to ₹20 LPA
Company: Leading IT Services Organization

Job Overview

We are looking for an experienced Quality Analyst with a mandatory Six Sigma Black Belt Certification to lead quality improvement initiatives and drive operational excellence. The ideal candidate should have strong expertise in process improvement, quality management systems, and data-driven decision-making.

Key Responsibilities

Quality Management

  • Develop, implement, and monitor quality standards and processes.

  • Ensure compliance with organizational and client quality objectives.

  • Drive continuous quality improvement initiatives.

Lean Six Sigma

  • Lead Lean Six Sigma projects using DMAIC/DMADV methodologies.

  • Identify process gaps and implement sustainable improvements.

  • Mentor and train teams on Six Sigma tools and best practices.

Data Analysis

  • Analyze operational and project data to identify trends and improvement opportunities.

  • Prepare quality reports, dashboards, and presentations for stakeholders.

  • Utilize tools such as Minitab, Power BI, and Advanced Excel.

Process Improvement

  • Identify inefficiencies and recommend process optimization strategies.

  • Implement frameworks to improve productivity, reduce defects, and optimize costs.

Stakeholder Management

  • Collaborate with cross-functional teams to achieve quality objectives.

  • Present insights, findings, and improvement recommendations to leadership and clients.

Required Qualifications

  • Six Sigma Black Belt Certification (Mandatory)

  • 10+ years of experience in Quality Assurance, Process Improvement, or related functions

  • Bachelor's or Master's degree in Engineering, Business Administration, or a related discipline

Required Skills

  • Six Sigma (DMAIC/DMADV)

  • Lean Methodologies

  • Process Improvement

  • Quality Management Systems (ISO 9001, CMMI)

  • Data Analysis

  • Minitab

  • Power BI

  • Advanced Excel

  • Stakeholder Management

  • Quality Reporting

  • Root Cause Analysis (RCA)

  • Excellent Communication & Presentation Skills

Preferred Skills

  • Agile/Scrum

  • Automation & Technology-driven Quality Improvement

  • Experience in IT Services or Consulting

Important Notes

  • Six Sigma Black Belt Certification is mandatory.

  • Ex-TCS employees are not eligible to apply.

  • PAN Card and Date of Birth (DOB) are mandatory for profile creation.


Mandatory Questionnaire

Please complete the questionnaire before applying:

Questionnaire Link: https://myglit.com/lateral/cref/7ac4e0387b

Note: Filling out the questionnaire is mandatory. Profiles without a completed questionnaire will not be considered for further processing.




Key Skills

7 Skills
Quality assurance Quality Management System Root cause analysis Stakeholder Management Power BI Lean Six Sigma Black Belt Six Sigma Black Belt Certified

Role Specifications

Role
Quality Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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