Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Quality Analyst (Six Sigma Black Belt Certified) URGENTLY HIRING

802 Views 16 hours ago
Experience 10–15 Year(s)
₹
Salary Confidential
Location Kolkata
143 candidate(s) already applied

Job Description

Drive Enterprise-Wide Quality Excellence with TCS

Are you a certified Six Sigma Black Belt with a passion for process excellence, quality transformation, and data-driven decision-making? Join TCS and lead strategic quality initiatives that improve operational performance, enhance customer satisfaction, and deliver measurable business value.

This is an excellent opportunity to work with cross-functional teams, influence enterprise-wide quality strategies, and mentor professionals while driving continuous improvement across large-scale projects.

What You'll Do

As a Quality Analyst, you will lead quality assurance and process improvement initiatives using Lean Six Sigma methodologies to enhance operational efficiency and business outcomes.

Quality Management

  • Develop, implement, and monitor quality standards, frameworks, and governance processes across projects.

  • Ensure compliance with organizational quality policies, client expectations, and industry standards.

  • Monitor quality performance and recommend improvements to achieve operational excellence.

Lean Six Sigma Leadership

  • Lead Lean Six Sigma projects using DMAIC and DMADV methodologies.

  • Identify process inefficiencies, eliminate defects, and optimize business operations.

  • Drive data-based decision-making through continuous improvement initiatives.

  • Mentor, coach, and train teams on Six Sigma principles, tools, and best practices.

Data Analysis & Reporting

  • Analyze operational and project data to identify trends, risks, and improvement opportunities.

  • Develop quality dashboards, KPIs, and executive reports using analytical tools.

  • Present actionable insights and recommendations to business leaders and clients.

Process Improvement

  • Design and implement process improvement frameworks to increase productivity, quality, and customer satisfaction.

  • Lead initiatives focused on reducing operational costs and improving process efficiency.

  • Standardize best practices across projects and business functions.

Stakeholder Management

  • Collaborate with cross-functional teams to achieve project quality objectives.

  • Partner with business leaders, delivery teams, and clients to drive continuous improvement initiatives.

  • Present project outcomes, quality metrics, and strategic recommendations to senior management.

What We're Looking For

Required Qualifications

  • Bachelor's or Master's Degree in Engineering, Business Administration, or a related discipline.

  • 10+ years of experience in Quality Assurance, Process Excellence, Continuous Improvement, or a related field.

  • Mandatory Six Sigma Black Belt Certification.

  • Proven experience leading enterprise-level quality improvement initiatives.

  • Strong analytical and problem-solving capabilities.

  • Excellent communication, stakeholder management, and presentation skills.

  • Ability to manage multiple projects in a fast-paced environment.

Technical Skills

Candidates should have strong expertise in:

  • Lean Six Sigma Methodologies (DMAIC, DMADV)

  • Process Improvement & Business Transformation

  • Quality Management Systems (ISO 9001, CMMI, etc.)

  • Root Cause Analysis (RCA)

  • Statistical Analysis

  • Data Visualization & Reporting

  • Minitab

  • Microsoft Excel (Advanced)

  • Power BI

  • KPI Development & Performance Measurement

Preferred Qualifications

  • Experience working in IT Services, BPM, or Consulting environments.

  • Familiarity with Agile and Scrum methodologies.

  • Exposure to automation tools and technology-driven quality improvement initiatives.

  • Experience leading large-scale transformation or operational excellence programs.

Why Join TCS?

  • Competitive salary 

  • Opportunity to lead enterprise-wide quality transformation initiatives

  • Work with global clients across diverse industries

  • Continuous learning and professional development

  • Collaborative and innovation-driven work environment

  • Excellent career progression within one of the world's leading IT services organizations

Ready to Lead Operational Excellence?

If you're a Six Sigma Black Belt-certified professional with a proven track record in quality management, process optimization, and business transformation, this is your opportunity to make a significant impact at TCS.

Apply today and help shape the future of quality excellence!

Key Skills

2 Skills
Certification: Six Sigma Black Belt certification Quality Assurance, Process Improvement, or related fields.

Role Specifications

Role
Quality Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Chidera Emmanuella Ijeomah
Recruiter - Gratitude Inc
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