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GRATITUDE INC
APAC · AFRICA · U.S.A

Quality Manager – Six Sigma Black Belt Quality

649 Views 1 week ago
Experience 10–15 Year(s)
₹
Salary Confidential
Location Kolkata
101 candidate(s) already applied

Job Description


TCS is hiring an experienced Quality Analyst with mandatory Six Sigma Black Belt certification to drive quality excellence and process improvement initiatives across projects. The role requires strong expertise in Lean Six Sigma methodologies, data analysis, quality management systems, and stakeholder management.

Key Responsibilities

  • Develop, implement, and monitor project quality standards and processes.

  • Ensure compliance with organizational and client quality objectives.

  • Lead Lean Six Sigma projects using DMAIC/DMADV methodologies.

  • Identify process inefficiencies and implement improvement frameworks.

  • Analyze project data to identify trends, risks, and improvement opportunities.

  • Prepare quality reports, dashboards, and presentations for stakeholders.

  • Collaborate with cross-functional teams to achieve project and quality goals.

  • Mentor and train team members on Six Sigma tools and best practices.

Required Skills

  • Six Sigma Black Belt Certification (Mandatory)

  • Quality Management

  • Process Improvement

  • Root Cause Analysis

  • Data Analysis

  • Power BI

  • Minitab

  • Advanced Excel

  • Stakeholder Management

  • ISO 9001 / CMMI knowledge

  • Communication & Presentation Skills

Eligibility Criteria

  • 10+ years of experience in Quality Assurance, Process Improvement, or related domains.

  • Bachelor’s or Master’s degree in Engineering, Business Administration, or a related field.

  • Experience in IT Services / Consulting will be an added advantage.

  • Familiarity with Agile/Scrum methodologies preferred.

Important Notes

  • Ex-TCS employees are not eligible to apply.

  • PAN and Date of Birth are mandatory for profile creation.

Interested candidates can apply with their updated resume along with PAN and DOB details.



Key Skills

7 Skills
Data Analysis Quality Management System Root cause analysis Stakeholder Management Power BI minitab Process Improvement

Role Specifications

Role
Business/EDP Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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