Sr Process Associate – Master Data Management (ETP)

LOCATION: Chennai

EXPERIENCE: 3–5 years

BAND: BPO 2

SALARY: Up to ₹7 LPA

Job Summary

The HR Operations & Master Data Administration Specialist is responsible for accurate and timely maintenance of employee master data across HR, payroll, timekeeping, and benefits systems. This role ensures data integrity, compliance with internal policies, labor regulations, and seamless integration between systems such as ADX, WinTeam, and LISA. The position works closely with Payroll, Benefits, IT, and HR Business Partners to support the full employee lifecycle.


Key Responsibilities

Employee Master Data Management: Perform employee master data changes including:


Cost Center updates, compensation updates (Pay Change, Pay Rate adjustments)


Union Code changes (ensuring Benefits team is looped in for all union-related updates)


Office Location, Supervisor, Job Title changes


Job Change, Promotion, Demotion, and Employee Transfers (Move Administration)


Update and maintain Primary Job Number changes (same location and cross-location)


Employee Lifecycle Transactions: Review and process:


New Hire records and Promotion validations


Active employee returns from Leave of Absence (LOA)


Leave of Absence (LOA), Return of Equity (ROE), and employee terminations


Reactivations and employee status changes


Manage subcontractor records and personal action requests


Data Reconciliation & Reporting: Prepare and analyze fallout reports between:


ADX to WinTeam, LISA to WinTeam (where applicable)


Perform manual data entry and corrections for all identified fallouts


Ensure reconciliation of payroll, HR, and benefits-related data to avoid downstream issues


Compliance & Review Activities: Conduct periodic and ad-hoc reviews including:


Anniversary Bonus reviews


Pay rate and job data audits


Benefits-impacting changes tied to union code updates


Ensure data accuracy and compliance with labor laws, union agreements, and organizational policies


Employee Information Maintenance: Process and validate employee personal data changes:


Address updates, Email and phone number changes


Direct Deposit / Banking information updates


Social Insurance Number (SIN) updates


IT & Cross-Functional Coordination: Raise and manage IT service tickets related to:


Phone number & Email address changes/updates


System access dependencies linked to employee data changes


Collaborate with Payroll, Benefits, HR BPs, and IT teams to ensure seamless processing


Required Skills & Competencies

Strong understanding of HR operations, payroll inputs, and employee lifecycle management


Experience with HRIS, payroll, and timekeeping systems (e.g., ADX, WinTeam, LISA, or similar platforms)


Strong analytical and reconciliation skills


Preferred Qualifications

Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field


3–5 years of experience in HR Operations, Payroll Operations, or Order Management


Why Join?

Competitive salary: up to ₹7 LPA


Prime Chennai location


Career growth in HR operations and master data management


Exposure to HRIS, payroll, and timekeeping systems


Dynamic and supportive team environment