Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Support (F&A) – Manager

303 Views 1 week ago
Experience 12–20 Year(s)
₹
Salary ₹ 1.35 – 1.41 Lacs p.m
Location Gurugram
62 candidate(s) already applied

Job Description

Support (F&A) – Manager

Location: Gurgaon
Experience: 12–20 Years
Band: BPO 5
Salary: Up to 17 LPA

Job Summary

We are hiring an experienced F&A Manager to oversee multiple Finance & Accounting towers, including PTP, OTC, RTR, Payroll, Project Costing and Treasury. The ideal candidate should have strong people leadership, stakeholder management, governance and process-improvement experience.

Key Responsibilities

  • Manage end-to-end F&A operations across multiple towers.

  • Lead and mentor teams with 10+ years of team-handling experience.

  • Oversee PTP, OTC, RTR, Payroll, Project Costing and Treasury.

  • Ensure smooth month-end and quarter-end close activities.

  • Manage SLAs, KPIs, escalations and overall team performance.

  • Lead stakeholder governance meetings across countries.

  • Support statutory/internal audits, tax audits and regulatory compliance.

  • Ensure SOX controls and financial compliance.

  • Manage reconciliations, book closure, financial analysis and exceptions.

  • Drive transformation and continuous process improvement.

  • Manage client relationships, queries, ad-hoc reporting and escalations.

  • Support KT/transition and BCP activities where required.

  • Conduct training, mentoring, 1:1 discussions and team huddles.

  • Work with external auditors, consultants and internal stakeholders.

Required Skills

  • 12–20 years of experience in Finance & Accounts.

  • Strong experience in managing large F&A teams.

  • Excellent stakeholder and escalation management skills.

  • Strong knowledge of F&A processes and process improvement.

  • Experience with multiple ERP systems.

  • Excellent English communication skills.

  • Strong analytical, decision-making and problem-solving abilities.

  • Strong understanding of SLA/KPI management and governance.

  • Customer-service-oriented approach.

  • Six Sigma Green Belt certification is an advantage.

  • CPA, CA or CWA qualification is desirable.

Education / Qualification

Graduate / Finance Professional with 12–20 years of relevant F&A experience.
CPA / CA / CWA desirable.

Eligibility

Ex-TCS employees are not eligible.
PAN and DOB are required for profile creation.

Apply / Questionnaire

Questionnaire Link: https://myglit.com/lateral/cref/9d8e7cc826

Interested candidates can complete the questionnaire and share their updated CV.



Key Skills

10 Skills
Analytical Customer Service Stakeholder Management F&A erp systems Process Improvement Strong Decision-Making skills Strong English Communication Skills Problem-Solving Skills Excellent communication skills - written and verbal

Role Specifications

Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

Similar Jobs

View all
Gratitude Inc logo

About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Abhishek Kumar
Recruiter - Gratitude Inc
★★★★★ 5.0
Location NA, india
Network 2+ Followers
Activity 500+ Posts
View Profile

Interview Tips

Curated for this role
Guide
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Explore Interview Guide →
Mobile App

Get the Best Jobs

Right on your fingertips with instant alerts

Search more jobs by Gratitude Inc