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GRATITUDE INC
APAC · AFRICA · U.S.A

Support (F&A) - Manager

75 Views 6 days ago
Experience 12–15 Year(s)
₹
Salary Confidential
Location Gurugram
17 candidate(s) already applied

Job Description

Job Title : Support (F&A) – Manager

Job Description :  We are looking for an experienced Finance & Accounts Manager to lead and manage multiple F&A towers including PTP, OTC, RTR, Payroll, Project Costing, and Treasury. The role involves managing global stakeholders, financial close activities, audits, compliance, governance, SLA/KPI performance, people management, process improvement, and transformation initiatives. The candidate will be responsible for ensuring operational excellence, timely delivery, strong controls, and effective stakeholder relationships.

Experience : 12–20 Years

Location : Gurgaon

Required Skills : 

  1. Finance & Accounting – PTP, OTC, RTR & Treasury

  2. Team Management & Performance Management

  3. Stakeholder & Escalation Management

  4. SLA/KPI Management & Process Improvement

  5. Financial Compliance, Audit & Corporate Governance

Key Responsibilities : 

  • Manage overall F&A towers including PTP, OTC, RTR, Payroll, Project Costing, and Treasury.

  • Oversee month-end and quarter-end close activities and ensure timely completion.

  • Support statutory and internal audits, GFC compliance, tax audits, transfer pricing audits, and regulatory reporting.

  • Manage corporate governance activities, including audit financials, audit observations, and coordination with external auditors and consultants.

  • Manage global stakeholder relationships and support query resolution and ad-hoc reporting.

  • Conduct periodic stakeholder reviews and governance meetings to discuss SLA/KPI performance and improvement plans.

  • Lead and mentor teams through 1:1 discussions, performance reviews, team huddles, coaching, and query resolution.

  • Monitor team performance and ensure timely completion of deliverables.

  • Oversee reconciliations, financial analysis, fixed asset records, period-end close, and book closure activities.

  • Ensure books of accounts are updated regularly and relevant financial controls are maintained.

  • Ensure adherence to SOX compliance and internal control requirements.

  • Monitor exceptions and drive timely resolution of issues.

  • Drive process improvement, transformation, and continuous improvement initiatives.

  • Arrange periodic training for teams on accounting policies, procedures, and customer-specific requirements.

  • Manage escalations and ensure effective resolution within agreed timelines.

  • Support BCP situations and business continuity requirements where applicable.

  • Manage KT and transition activities as required.

Qualifications : 

  • Graduate/Postgraduate with 12–20 years of experience in core Finance & Accounts.

  • CPA, CA, or CWA qualification is desirable.

  • 10+ years of team handling/people management experience.

  • Strong experience managing global stakeholders and customer relationships.

  • Excellent command of written and spoken English.

  • Strong analytical, decision-making, problem-solving, and people management skills.

  • Strong understanding of finance processes and process improvement.

  • Good exposure to multiple ERP systems.

  • Experience in SLA/KPI management, escalation management, and performance management.

  • Six Sigma Green Belt certification is an advantage.

  • Exposure to BCP situations and KT/transition activities is preferred.

  • Ability to work with quick turnaround deadlines and global stakeholders.

Important Points : 

  • Ex TCS Employees can't apply.

  • PAN and DOB are required for profile creation.




Key Skills

5 Skills
Stakeholder Management Finance and Accounting RTR and accounting fundamentals SLA and Quality Management OTC & PTP Supply Chain Processes

Role Specifications

Role
Finance Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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